Core Viewpoint - The incident involving the late singer Coco Lee's NetEase Cloud Music account being accessed by a new user highlights significant issues related to account security and digital legacy management in the digital age [12]. Group 1: Incident Overview - A new user reported logging into Coco Lee's NetEase Cloud Music account after registering a new phone number, receiving a verification code that automatically logged them in [1]. - The account had 261,000 followers and displayed messages from fans expressing their condolences [3]. Group 2: Company Response - NetEase Cloud Music's customer service stated that the issue arose because the phone number linked to the artist's account was reissued by the telecom operator, leading to the unauthorized access [6]. - The company took immediate action by contacting the new phone number owner to address the situation [6]. Group 3: Industry Insights - Telecom operators confirmed that users should proactively unlink their accounts from various apps before canceling their phone numbers to avoid such issues [8]. - Experts noted that "number recycling" can free up occupied number resources, with a significant portion of these numbers being reissued after users pass away without inheritors [12]. - Recommendations to mitigate the "recycling" issue include extending the vacant period for recycled numbers beyond the current three months and implementing stricter login requirements for inactive accounts across major applications [12].

Core Points - The account of the late singer Coco Lee was accessed by an individual due to a phone number reassignment by the telecom operator, raising concerns about digital account security and management of digital legacies [1][3]. Group 1: Incident Details - On October 11, a user reported that after registering a new phone number with NetEase Cloud Music, they received a verification code and were automatically logged into Coco Lee's account [1]. - The account had 261,000 followers and contained numerous unread private messages from fans expressing their condolences, with messages dated from September to October 2025 [3]. Group 2: Company Response - NetEase Cloud Music's customer service confirmed that the issue arose from the reassignment of the phone number linked to the artist's account and stated that they had contacted the new number owner to address the situation [3]. Group 3: Broader Implications - Analysts suggest that this incident highlights broader issues regarding account security in the digital age and the management of digital legacies, emphasizing the need for platforms to enhance security mechanisms and for users to improve their security awareness [3].