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【世相百态】 自动续费藏陷阱平台“套路”顽疾何时休
Zheng Quan Shi Bao· 2025-06-23 18:58
Core Viewpoint - The recent regulations by the National Radio and Television Administration aim to address the rampant issues of automatic renewal in internet television services, focusing on consumer protection and transparency [1][2][3]. Group 1: Regulatory Measures - New regulations require platforms to provide multiple reminders to users five days before automatic renewals, ensuring that consumers are adequately informed [1][2]. - The regulations mandate that the complaint process for automatic renewals be easily accessible, placing it prominently in customer service menus [1][3]. Group 2: Consumer Experience - Many consumers have faced difficulties with automatic renewal processes, including hidden default settings and complex cancellation procedures [2][3]. - The article highlights personal anecdotes illustrating the frustration consumers experience when trying to cancel services or when they are unknowingly charged for services they no longer use [1][2]. Group 3: Industry Challenges - The profit-driven motives of internet platforms contribute to the prevalence of automatic renewal practices, as they provide a steady cash flow and higher user retention [3][4]. - Regulatory lag and low penalties for violations have allowed these practices to persist, with many consumers opting to forgo their rights due to the hassle involved in seeking redress [3][4]. Group 4: Future Directions - There is a call for stricter enforcement of regulations, including significant fines and potential business license revocations for platforms that engage in deceptive practices [3][4]. - Platforms are encouraged to focus on genuine service quality and consumer respect, rather than relying on deceptive tactics for short-term gains [4].