转自：贵州日报 依据国家相关法律法规、标准规范，结合贵州省地方特色及旅游市场需求，此次制定的《贵州省旅行社 服务规范指南》聚焦出境旅游、入境旅游、研学旅游、入黔旅游四类专项业务，明确了相应服务规范与 要求。该指南适用于全省旅行社及相关从业人员，旨在为贵州省境内所有从事旅行社业务的经营单位提 供规范经营、优质服务的指导。 《贵州省导游服务规范指南》充分立足贵州"山地公园省・多彩贵州风"的地域特色，构建贵州出境领 队、入境语种导游、司兼导、研学导游的服务指南体系。该指南首次针对贵州"司兼导"这一特色服务群 体制定专项规范，有效解决了山地旅游中"交通+导游"的一体化服务痛点。此外，《贵州省导游服务规 范指南》还建立了研学导游"教育＋旅游"双维度评价体系，为全国研学旅行服务标准化提供了贵州方 案。 本报讯（记者 吴蔚）1月10日，由贵州省文化和旅游厅发起编制的《贵州省旅行社服务规范指南》与 《贵州省导游服务规范指南》正式发布。两项指南为提升旅游服务标准化、专业化水平提供了明确依 据，将有力助推贵州文旅行业高质量发展。 ...

Core Viewpoint - The recent approval and release of the revised national standards for tourism services, specifically "Tourism Information Consulting Services" and "Requirements for Facilities and Services of Tourism Restaurants," aim to enhance the tourism service standard system, improve public service quality, and stimulate tourism consumption to better meet the needs of the public [1][2]. Group 1: Tourism Information Consulting Services - The new standard for "Tourism Information Consulting Services" will be implemented on July 1, 2025, replacing the previous standard from 2010, and focuses on both online and offline service delivery [2]. - Key revisions include an expanded scope to cover various institutions providing tourism information consulting services at destinations, an emphasis on online service requirements, and the incorporation of market-oriented elements for promoting tourism destinations [2]. - The standard also enhances accessibility and sustainability requirements, advocating for long-term interaction between destinations and tourists through data collection and analysis [2]. Group 2: Requirements for Facilities and Services of Tourism Restaurants - The revised standard for "Requirements for Facilities and Services of Tourism Restaurants" introduces specific definitions and requirements for restaurant facilities, menu offerings, customer service, and management practices [3]. - It emphasizes five fundamental principles, including compliance with safety and health regulations, promoting customer-centric service, advocating for waste reduction, encouraging green practices, and integrating cultural tourism [3]. - The standard aims to elevate the management and service quality of tourism restaurants, thereby supporting responsible consumption and cultural promotion while aligning with contemporary market demands [3].

Core Viewpoint - The National Market Regulation Administration has approved the release of two revised national standards for tourism services, focusing on updated requirements for tourism information consulting and restaurant facilities and services [1] Group 1: Tourism Information Consulting Service Standard - The revised national standard for tourism information consulting services (GB/T26354—2025) addresses new changes and demands in the industry [1] - It clarifies overall requirements, service content, service methods, personnel, facilities, and service improvements [1] - The standard emphasizes online service methods, accessibility, and sustainability [1] Group 2: Tourism Restaurant Facilities and Service Requirements - The revised national standard for tourism restaurant facilities and services (GB/T26361—2025) defines terminology and specific requirements for tourism restaurants [1] - It includes updates on facilities, menu offerings, customer service, and management systems [1] - Key updates focus on cultural and tourism integration, smart services, and green consumption [1]