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旅游服务标准化
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我省发布两项旅游服务规范指南
Xin Lang Cai Jing· 2026-01-12 22:06
Core Viewpoint - The release of the "Guizhou Province Travel Agency Service Specification Guide" and the "Guizhou Province Tour Guide Service Specification Guide" aims to enhance the standardization and professionalism of tourism services in Guizhou, promoting high-quality development in the cultural and tourism industry [1] Group 1: Travel Agency Service Specification Guide - The guide focuses on four specific business areas: outbound tourism, inbound tourism, study tours, and tourism into Guizhou, providing clear service standards and requirements [1] - It is applicable to all travel agencies and related personnel in the province, offering guidance for standardized operations and quality services [1] Group 2: Tour Guide Service Specification Guide - The guide is tailored to the regional characteristics of Guizhou, establishing a service guideline system for various types of tour guides, including outbound leaders, inbound language guides, and study tour guides [1] - It addresses the unique service group of "driver-guides" by creating specific standards to resolve the integration of transportation and guiding services in mountainous tourism [1] - A dual-dimensional evaluation system for study tour guides has been established, contributing to the standardization of study travel services nationwide [1]
激发旅游消费市场内在潜力 市场监管总局发布两项旅游服务国家标准
Core Viewpoint - The recent approval and release of the revised national standards for tourism services, specifically "Tourism Information Consulting Services" and "Requirements for Facilities and Services of Tourism Restaurants," aim to enhance the tourism service standard system, improve public service quality, and stimulate tourism consumption to better meet the needs of the public [1][2]. Group 1: Tourism Information Consulting Services - The new standard for "Tourism Information Consulting Services" will be implemented on July 1, 2025, replacing the previous standard from 2010, and focuses on both online and offline service delivery [2]. - Key revisions include an expanded scope to cover various institutions providing tourism information consulting services at destinations, an emphasis on online service requirements, and the incorporation of market-oriented elements for promoting tourism destinations [2]. - The standard also enhances accessibility and sustainability requirements, advocating for long-term interaction between destinations and tourists through data collection and analysis [2]. Group 2: Requirements for Facilities and Services of Tourism Restaurants - The revised standard for "Requirements for Facilities and Services of Tourism Restaurants" introduces specific definitions and requirements for restaurant facilities, menu offerings, customer service, and management practices [3]. - It emphasizes five fundamental principles, including compliance with safety and health regulations, promoting customer-centric service, advocating for waste reduction, encouraging green practices, and integrating cultural tourism [3]. - The standard aims to elevate the management and service quality of tourism restaurants, thereby supporting responsible consumption and cultural promotion while aligning with contemporary market demands [3].
两项旅游服务国家标准发布 信息咨询、餐馆设施有了新规范
news flash· 2025-04-28 03:16
Core Viewpoint - The National Market Regulation Administration has approved the release of two revised national standards for tourism services, focusing on updated requirements for tourism information consulting and restaurant facilities and services [1] Group 1: Tourism Information Consulting Service Standard - The revised national standard for tourism information consulting services (GB/T26354—2025) addresses new changes and demands in the industry [1] - It clarifies overall requirements, service content, service methods, personnel, facilities, and service improvements [1] - The standard emphasizes online service methods, accessibility, and sustainability [1] Group 2: Tourism Restaurant Facilities and Service Requirements - The revised national standard for tourism restaurant facilities and services (GB/T26361—2025) defines terminology and specific requirements for tourism restaurants [1] - It includes updates on facilities, menu offerings, customer service, and management systems [1] - Key updates focus on cultural and tourism integration, smart services, and green consumption [1]