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如何保障和满足春节消费需求?国新办新闻发布会回应关切
Xin Hua She· 2026-02-11 11:01
新华社北京2月11日电 题:如何保障和满足春节消费需求?国新办新闻发布会回应关切 新华社记者王聿昊、谢希瑶 商务部副部长盛秋平介绍,春节期间,商务部将联合宣传、文旅、金融、体育、民航、铁路等多部 门共同组织开展"乐购新春"春节特别活动,打造年味浓郁的消费盛宴。 持续做好生活必需品市场供应工作 "据商务大数据监测,节前全国生活必需品市场供需两旺,价格总体平稳。"商务部市场运行和消费 促进司司长杨沐在发布会上介绍,2月9日全国重点连锁超市粮油、肉类、鸡蛋库存较上月同期均增加 20%以上,蔬菜库存增加7.7%。 杨沐表示,春节期间,各级商务部门将加强值班值守,密切关注市场运行情况,持续做好生活必需 品市场供应工作。 强化货源组织,积极组织重点保供企业与生产供应基地加强产销对接,拓宽货源渠道,加大备货数 量和品类,丰富节日市场供给。山西、广西、新疆等地大型批发市场、超市生活必需品库存量比平时增 加10%以上;河北组织420家商贸流通企业与外地的供应基地签订供货协议。 加强储备调节,指导各地结合实际,灵活安排地方储备肉菜投放。安徽、福建、山东等地落实猪 肉、冬春蔬菜储备10万吨以上;上海、湖北启动政府平价肉菜投放, 平 ...
抖音生活服务启动“春节不打烊”专项 保障消费者安心过大年
Zhong Guo Jing Ji Wang· 2026-02-10 08:05
Core Viewpoint - Douyin Life Services has launched a "Spring Festival Non-Stop" service guarantee initiative to enhance consumer experience during the upcoming peak consumption period around the Spring Festival [1] Group 1: Consumer Service Enhancements - Douyin Life Services has upgraded its "Rapid Compensation" guarantee plan to streamline service processes and increase compensation speed and amount, aiming for "one call resolution" for common issues like unresponsive merchants and booking cancellations [4] - The platform has expanded its customer service team by over 2,400 personnel to provide 24/7 support during the Spring Festival, ensuring timely responses to consumer inquiries [4] - A comprehensive monitoring system for merchants' operational status has been implemented to prevent issues such as store closures and product unavailability, with immediate alerts to consumers in case of operational anomalies [4] Group 2: Transparency and Information Accuracy - The Douyin group purchase page will display real-time merchant operating statuses, helping users make informed decisions and avoid wasted trips [5] - The platform has intensified efforts to combat false advertising across all channels, ensuring that consumers receive accurate information and offering compensation for damages caused by misleading promotions [5] Group 3: Special Consumer Protections - Douyin Life Services has introduced special service guarantees for high-frequency consumer goods during the holiday, including expanded "no-reason cancellation" rights for hotel bookings and compensation for unsatisfactory beauty services [5] - The platform has launched a "Food Safety Supervision" initiative encouraging consumers to report food safety issues, thereby enhancing food safety during the festive season [6] - New features such as "one-day tour" rebooking guarantees and automated inventory checks have been introduced to address common issues faced by consumers at popular tourist attractions [6] Group 4: Overall Commitment to Consumer Experience - The company aims to enhance transparency, efficiency, and quality of consumer experiences through a dual approach of "Proactive Services" and "Assured Services," ensuring consumers can order with confidence and ease [7]