Core Insights - China Merchants Bank (CMB) is addressing the challenges of inclusive finance and technology finance by launching a comprehensive upgrade of its digital financial services for enterprises, focusing on AI integration to enhance service ecosystems and drive high-quality development in the real economy [1][2] Group 1: Inclusive Digitalization - CMB aims to break down barriers in service delivery by leveraging AI and digital technologies to provide inclusive financial solutions, focusing on reducing costs, difficulties, and filling gaps in service [3][4] - The bank offers free basic financial services for SMEs upon account opening, and products like "Science and Technology Loan" and "Enterprise Loan" are fully online without collateral requirements [4] - CMB has introduced tools like "Bill Scanning" to expedite processes, reducing the time for bill verification and loan disbursement to 3 minutes, significantly lowering the digitalization threshold for enterprises [4] Group 2: Intelligent Financial Services - CMB has developed a layered service matrix centered around "AI Assistant," providing tailored digital assistants for different roles within enterprises, enhancing operational efficiency [5] - The bank's online services have enabled enterprises to independently activate 2.5 million product functions, and the AI Assistant has served 70,000 clients since its launch [5] Group 3: Scenario-Based Financial Solutions - CMB is focusing on industry-specific and scenario-based financial services, particularly in the automotive sector, to meet the evolving financial needs of the supply chain [6][7] - The bank has created comprehensive financial solutions for the new energy vehicle industry, addressing the entire supply chain from manufacturers to end consumers [6] Group 4: Treasury Management - CMB has established a multi-tiered treasury management cloud system to support the diverse needs of group and global enterprises, introducing the "Smart Treasury" product to enhance service capabilities [8][9] - The bank's treasury services include global account management, payment factories, and risk management, addressing the challenges faced by enterprises operating internationally [9][10] Group 5: Service Capability Enhancement - CMB is enhancing its service capabilities across four dimensions: scenario-based, global, intelligent, and platform-based, to support enterprises in achieving operational excellence [9][10][11] - The bank is implementing a unified data platform to facilitate intelligent decision-making and risk management, ensuring real-time monitoring and response to anomalies [12] Group 6: Client-Centric Approach - CMB's service upgrade is driven by customer feedback, with over 13,000 effective suggestions from 180,000 clients contributing to continuous improvement [13] - The bank emphasizes the importance of technology and business collaboration, aiming to create exceptional customer experiences and contribute to the digital transformation of enterprises [13]