Core Viewpoint - The article discusses the challenges and controversies surrounding ticket refunds for performances, highlighting the disparity between consumer expectations for refunds and the ticketing platforms' policies that often deny refunds due to the unique nature of event tickets [1][2]. Group 1: Consumer Complaints and Trends - A significant increase in complaints related to ticket refunds has been reported, with over 90% of concert-related complaints in the first half of 2025 focusing on refund requests [1][2]. - The issue of difficulty in obtaining refunds for event tickets has been a prominent topic in consumer rights discussions, particularly in 2023 [1][2]. Group 2: Legal and Regulatory Context - The legal framework allows for a "seven-day no-reason return" policy for online purchases, but event tickets are classified as "time-sensitive" and "scarce," which justifies their exclusion from this policy [2][3]. - Current laws do not provide clear guidelines on the refundability of tickets, leading to ongoing disputes and confusion among consumers and legal experts [3][6]. Group 3: Consumer Rights and Industry Practices - Many consumers face strict refund policies, with platforms often refusing refunds even in cases of personal emergencies, citing the nature of tickets as non-refundable items [3][5]. - The ticketing industry has established a norm of "no refunds," which has been criticized as an unfair practice that limits consumer rights [7][10]. Group 4: Proposed Solutions and Regulatory Improvements - Experts suggest that a more structured refund mechanism should be implemented, similar to those in the airline and railway industries, to provide clearer guidelines for consumers [7][10]. - Recommendations include establishing a tiered refund system based on the time remaining until the event, allowing for partial refunds under certain conditions [9][10].