Core Viewpoint - The article discusses the challenges and controversies surrounding ticket refunds for performances, highlighting the disparity between consumer expectations for refunds and the ticketing platforms' policies that often deny refunds due to the unique nature of event tickets [1][2]. Group 1: Consumer Complaints and Trends - A significant increase in complaints related to ticket refunds has been reported, with over 90% of concert-related complaints in the first half of 2025 focusing on refund requests [1][2]. - The issue of difficulty in obtaining refunds for event tickets has been a prominent topic in consumer rights discussions, particularly in 2023 [1][2]. Group 2: Legal and Regulatory Context - The legal framework allows for a "seven-day no-reason return" policy for online purchases, but event tickets are classified as "time-sensitive" and "scarce," which justifies their exclusion from this policy [2][3]. - Current laws do not provide clear guidelines on the refundability of tickets, leading to ongoing disputes and confusion among consumers and legal experts [3][6]. Group 3: Consumer Rights and Industry Practices - Many consumers face strict refund policies, with platforms often refusing refunds even in cases of personal emergencies, citing the nature of tickets as non-refundable items [3][5]. - The ticketing industry has established a norm of "no refunds," which has been criticized as an unfair practice that limits consumer rights [7][10]. Group 4: Proposed Solutions and Regulatory Improvements - Experts suggest that a more structured refund mechanism should be implemented, similar to those in the airline and railway industries, to provide clearer guidelines for consumers [7][10]. - Recommendations include establishing a tiered refund system based on the time remaining until the event, allowing for partial refunds under certain conditions [9][10].

【法眼观】 在网购时代，"七天无理由退货"已成一种常态。然而，当消费者购买了演出、展览、演唱会门票 时，却可能面临一道难以逾越的退票鸿沟。 前不久，北京的李玉（化名）抱怨：她在某平台为孩子购买了亲子展览票后，才在不显眼处发 现"身高不足一米二儿童免票"的说明。孩子可以免票，李玉想退掉亲子票，单独购买成人票，却发现平 台没有退款选项。客服的回复冰冷而坚决："票品为有价票券，非普通商品，其背后承载的文化服务具 有时效性、稀缺性等特征，不支持退换。" 社交媒体上，很多与李玉经历相似的消费者在无奈求助。中国消费者协会8月6日发布的《2025年上 半年全国消协组织受理投诉情况分析》报告指出，演唱会相关投诉量在上半年持续增长，其中涉及退票 诉求的比例惊人地超过了90%。事实上，"线下演出退票难"争议早在2023年就已登上当年上半年中消协 消费维权舆情热点首位。 为何演出门票如此"特殊"？持续多年的退票争议为何悬而未决？又该如何有效化解？记者就这些问 题进行了采访。 溯源 门票为何不能七天无理由退 在网购"后悔权"被法律严格保障的今天，演出门票的"不可退"显得格外刺眼。其特殊性究竟何在？ 首都经济贸易大学法学院副教授胡翔指 ...

8月，小编拿到一个选题，调查演唱会年消费过万的人群。 第二天，我又发布了另一条，以询问的态度咨询网友，"大家一年大概会花多少钱在看演唱会上？"出乎意料的是，评论一条一条的进来，大家在评论区互 动、分享、相互交流，有的贴出几页长长的演唱会list和票价统计，有的分享了自己精心整理的应援棒九宫格拼图，有人谈起现场的激动瞬间，也有人调 侃道"别问这些大家都不开心的事"。 100 多条留言里，藏着比数据更鲜活的真相，75% 的人年消费超万，其中60% 集中在 1 - 3 万，更有 10% 的人为热爱豪掷 5 万甚至 10 万。但比起这些数 字，更动人的是评论区里流动的快乐情绪，那些关于现场的尖叫与泪水，关于和陌生人合唱时的默契，关于偶像的歌声如何成为生活的铠甲。 这让我突然意识到，当我们谈论演唱会消费时，其实是在谈论那些无法被标价的热爱与连接。 "演唱会消费过万"，这听起来会是一个偏商业和客观的话题，感觉可能缺点什么。带着犹疑和对交稿日的担忧，小编发布了第一篇小红书笔记，"演唱会 年花费过万的人请进"，结果仅有1人回复，没有什么水花。 被访者来自小红书评论区和朋友推荐，以下为根据访谈内容整理的自述，供参考： 今年32 ...

央视网消息：近期，文娱演出市场可谓热度爆表，但在音乐狂欢的背后，各类购票诈骗陷阱也悄然滋生。公安部网安局发布提示，这几类购票陷阱一定要小 心，避免票务诈骗那些"坑"。 套路一："内部人员"代购 套路三："转票"陷阱 社交软件上的"个人转票"信息，看似诚意满满，实则暗藏玄机。诈骗分子会诱导购票者私下交易，转账后便拉黑，或发送一张无法验证的电子票。 演唱会 车票 机票 应通过正规平台购买 违法犯罪分子通常会冒充售票平台的官方票务人员，以"官方渠道""录入内部票"为借口，诱导购票者在官方平台提交邮箱等个人信息"申请"。提交后，便谎 称"信息已录入成功"，随即发来虚假邀请函链接，诱导购票者扫码购票后，会伪造出票错误的假象，诱骗购票者开启屏幕共享"办理退款"，实际上却是在借 机窥探购票者的银行卡号、支付验证码等敏感信息，一步步套取钱财。 套路二：伪造票务网站App 诈骗分子会仿冒正规票务平台的"双胞胎"网站或App，通过网络广告或社交平台大肆宣扬"限时折扣""内部渠道"。但当购票者支付成功后，他们便以"订单异 常""补交手续费"等借口，让购票者再次转账，最后消失得无影无踪。 民警提示：演唱会、车票、机票，应通过正规平台 ...

截至2025年8月7日，暑期档电影票房已超过76亿元，全年累计电影票房已达349.94亿元。集团持续贡献 和储备数量充足的优质内容，主控宣传╱发行╱出品的多部暑期档影片，包括《长安的荔枝》《罗小黑 战记2》《浪浪山小妖怪》《戏台》等电影均取得了优异的口碑和票房;此外，公司主控宣传╱发行╱出 品的《奇遇》《有朵云像你》《熊猫计划2》《刺杀小说家2》等影片已经定档，《得闲谨制》《匿杀》 《即兴谋杀》《人鱼》《千金不换》《飞行家》《蛮荒禁地》《飞驰人生3》《"骗骗"喜欢你2》《怒火 漫延》等影片也在稳步推进中，将择机上映。此外，集团也持续加大演出业务投入，提升市场竞争力， 报告期内，集团为张学友、周杰伦、陈奕迅、林俊杰、许嵩等艺人的演唱会提供了优质的票务代理服 务。2025年下半年，集团还将为五月天、张艺兴、周深、陶喆、王力宏等艺人的大型演唱会，以及KPL 王者荣耀职业联赛等大型赛事提供票务代理服务。此外，集团也在积极探索和发展IP业务新业态，在IP 储备、运营、渠道建设等方面，均已进行了早期布局，并将在2025年下半年持续发力。该等业务均有望 对公司未来经营带来积极影响。集团也将更好服务全行业，不断探索新的可能性 ...

新京报讯(记者陈琳)8月6日，中国消费者协会发布的《2025年上半年全国消协组织受理投诉情况分析》 显示，上半年，随着线下演出市场升温，演唱会相关投诉量也持续攀升，其中退款诉求占比超过90%。 中消协表示，退票退款问题是演唱会领域消费者投诉的主要集中点，这反映出在演唱会票务业务中，退 票退款的规则、流程等可能存在较大争议。建议相关主管部门牵头制定演出行业退票管理办法，对退票 时间节点、手续费比例、演出取消责任分担等事项作出统一规定，防止平台和主办方单方面设定霸王条 款。售票平台应在购票环节显著标注退票政策，设定阶梯式退票手续费标准，避免设置"一律不退"等不 合理规则，优化退票退款政策，以提升消费者的满意度。消费者在购票时也应当注意退票条款和观演风 险，增强风险意识。 近日，消费者毕女士通过消协315平台投诉北京某文化传媒有限公司，消费者称其于2025年6月30日在该 公司平台购买演唱会门票后，因朋友同时在另外一个平台抢票成功导致重复购买，消费者于是在购票仅 几分钟内且未配票情况下申请退款，却被收取高达30%(948元)的手续费。消费者认为，该退票机制不合 理，手续费比例过高，且与演出尚有27天，不符合"梯次退 ...

Core Insights - The current performance market is experiencing explosive growth, and "breaking the circle" is essential for enhancing product competitiveness and providing more value to consumers [2][3] - "Breaking the circle" can be understood from two dimensions: supply-side innovation and marketing strategies [2] - The performance industry is witnessing various innovative models, such as concerts held at sunrise and collaborations between artists and local institutions to enhance the consumer experience [2] - The marketing aspect involves leveraging internet platforms to reach new customer segments, resulting in a significant increase in first-time concert attendees [2] - The concept of "breaking the circle" reflects a structural transformation in China's consumption market, with consumers increasingly willing to invest in immersive experiences [2] - Cross-industry collaboration has become a frequent term in the industry, indicating a trend towards integrated experiences [2][3] Industry Trends - The economic benefits generated by the integration of cultural and tourism sectors are noteworthy, with ticket platforms optimizing the purchasing experience and enhancing services [3] - Companies are encouraged to exceed customer expectations and explore industry integration to empower one another [3] - AI technology is reshaping consumer decision-making processes and presenting new challenges, yet the growth trajectory of the industry remains positive [3]

Core Insights - The domestic concert market is experiencing significant growth, with May 2025 seeing a total of 330 performances, a year-on-year increase of 20.9%, and concert attendance reaching 4.484 million, up 23.2% from April 2024 [1] - The ticket revenue for May 2025 reached 3.333 billion yuan, showing slight growth compared to the same period in 2024 [1] - The overall increase in concert events, audience numbers, and ticket sales indicates a robust demand for live performances, with expectations for June data to surpass May [1] Group 1: Concert Demand and Trends - There is a growing willingness among the public to spend on concerts, with high-profile artists like Sun Yanzi and Wang Lihong drawing large crowds [3] - The phenomenon of ticket scarcity has become a common issue, with fans employing various strategies to secure tickets, reflecting the high demand and competitive nature of ticket purchasing [3][4] - The secondary market for tickets remains active, with scalpers charging significant premiums, often 3-5 times the original price for popular concerts [4][9] Group 2: Audience Demographics and Behavior - The audience for concerts is diversifying, with 21.6% of attendees aged 35 and above, indicating a trend where older generations are also engaging in live music experiences [9] - Emotional consumption is driving the popularity of concerts, as younger audiences prioritize immediate emotional satisfaction over traditional long-term investments [9] - Female attendees continue to dominate the concert-going demographic, making up 66.1% of the audience [9] Group 3: Economic Impact of Concerts - Concerts are significantly boosting local economies, with a reported 1:4.8 ratio of ticket spending to surrounding consumption, meaning every 1 yuan spent on tickets generates 4.8 yuan in local economic activity [15] - Major concerts have been shown to increase hotel bookings and local business revenues, with events like Jay Chou's concert in Nanning attracting 170,000 attendees and generating over 1 billion yuan in economic benefits [15] - The integration of concerts with local tourism and hospitality sectors is becoming more pronounced, with cities exploring partnerships to enhance the overall experience for concert-goers [12][15] Group 4: Industry Challenges and Developments - The concert industry is facing challenges related to ticketing transparency and customer experience, with frequent complaints about ticket availability and service issues [8][5] - Recent incidents involving concert cancellations and disputes between promoters and venues highlight the complexities and risks within the industry [7][6] - The overall market for live performances is stabilizing post-pandemic, with global live music industry revenues projected to reach $35.1 billion in 2024, indicating a recovery to pre-pandemic levels [11]

Company Overview - Damai Entertainment is a leading full-industry chain live entertainment platform in China, engaged in content production, promotion, distribution, IP derivative licensing, commercial operations, cinema and entertainment event ticket management, and internet data services. The company has participated in the production and distribution of over 300 films and covers all categories of live entertainment ticketing. Alibaba Group is the controlling shareholder, and the management team has rich experience in the internet industry and holds shares in the company. Since 2023, organizational restructuring has activated organizational vitality, leading to significant growth and scale effects [1]. IP Industry Insights - The IP industry in China is a burgeoning market with a scale of hundreds of billions, showing rapid growth and substantial potential. The primary model for IP licensing in China is product licensing, which can leverage over 25 times the product GMV from a single licensing fee. Compared to Japan and the US, China's IP licensing market still has considerable growth potential, with per capita retail consumption of IP products being less than one-fourth of Japan's and one-fifth of the US's [2]. - Alibaba Yu is the largest IP licensing agency platform in China, having established main licensing agreements with companies like Sanrio. The strategy involves expanding the IP matrix upstream to acquire more top-tier IP licenses and enhancing downstream operations to strengthen IP management and develop B2C business. The competitive advantages include a vast customer base, big data matching, joint marketing, and automated tracking and settlement [2]. Performance in Live Events - The live event industry is experiencing a dual increase in volume and price, supported by policies that facilitate industry expansion. It is projected that the national offline box office for live events will reach 57.9 billion yuan in 2024, with large-scale events accounting for over half of this figure. The increase in per capita box office for large events drives price growth, while tourism and performance attendance boost volume growth [3]. - Damai is expanding its categories and exploring overseas markets, with a smooth logic of "volume and price" increase. The company has deeply integrated resources from the Alibaba ecosystem, establishing a comprehensive layout across content, venues, and ticketing in the live entertainment sector. Damai holds a significant market share in ticketing, with nearly 100% coverage of major concert projects. The company aims to extend large-scale events to overseas markets and diversify into other large-scale events in the domestic market, such as sports events and stand-up comedy [3]. Financial Projections - The company is expected to achieve total revenues of 7.891 billion, 9.534 billion, and 11.683 billion yuan for FY26-28, representing year-on-year growth of 18%, 21%, and 23% respectively. Adjusted EBITA is projected to be 1.012 billion, 1.498 billion, and 2.133 billion yuan for the same period, with year-on-year growth of 25%, 48%, and 42% respectively. As a leader in the live event and IP licensing sectors, the company currently presents a cost-effective valuation and is rated as a "buy" [3].

Group 1 - The central bank has announced a new regulation requiring cash transactions over 100,000 RMB for gold and jewelry purchases to be reported starting August 1, 2025 [3] - The 3C certification process has become stricter, now requiring at least 2 to 3 months and costs between 20,000 to 30,000 RMB [4] - A company involved in the sale of mouse heads and duck necks is set to dissolve after being fined 100,000 RMB for violations [6] Group 2 - Many merchants in Huaqiangbei are actively clearing inventory due to the ban on selling non-3C certified charging treasures [6] - Cat's Eye apologized for mistakenly releasing tickets for Jay Chou's concert and is compensating affected users with a 200 RMB voucher [5]