Core Viewpoint - The article discusses the challenges and controversies surrounding ticket refunds for performances, highlighting the disparity between consumer expectations for refunds and the ticketing platforms' policies that often deny refunds due to the unique nature of event tickets [1][2]. Group 1: Consumer Complaints and Trends - A significant increase in complaints related to ticket refunds has been reported, with over 90% of concert-related complaints in the first half of 2025 focusing on refund requests [1][2]. - The issue of difficulty in obtaining refunds for event tickets has been a prominent topic in consumer rights discussions, particularly in 2023 [1][2]. Group 2: Legal and Regulatory Context - The legal framework allows for a "seven-day no-reason return" policy for online purchases, but event tickets are classified as "time-sensitive" and "scarce," which justifies their exclusion from this policy [2][3]. - Current laws do not provide clear guidelines on the refundability of tickets, leading to ongoing disputes and confusion among consumers and legal experts [3][6]. Group 3: Consumer Rights and Industry Practices - Many consumers face strict refund policies, with platforms often refusing refunds even in cases of personal emergencies, citing the nature of tickets as non-refundable items [3][5]. - The ticketing industry has established a norm of "no refunds," which has been criticized as an unfair practice that limits consumer rights [7][10]. Group 4: Proposed Solutions and Regulatory Improvements - Experts suggest that a more structured refund mechanism should be implemented, similar to those in the airline and railway industries, to provide clearer guidelines for consumers [7][10]. - Recommendations include establishing a tiered refund system based on the time remaining until the event, allowing for partial refunds under certain conditions [9][10].

Core Viewpoint - The article discusses the challenges consumers face regarding ticket refunds for performances, highlighting the increasing complaints and the legal complexities surrounding the issue [1][2][3] Group 1: Consumer Complaints and Experiences - A significant rise in complaints related to ticket refunds has been reported, with over 90% of concert-related complaints focusing on refund requests [1] - Consumers often encounter rigid refund policies, as illustrated by cases where individuals were denied refunds despite valid reasons such as family emergencies [3][4] - Many consumers express confusion and frustration over the inability to return tickets, especially when the event date is far off and does not impact resale opportunities [5][6] Group 2: Legal and Regulatory Framework - The legal basis for the "no refund" policy on tickets stems from the unique characteristics of performance tickets, which are time-sensitive and scarce, unlike regular consumer goods [2][3] - Current consumer protection laws provide a "cooling-off" period for online purchases, but tickets are often classified under exceptions that do not allow for refunds [2][3] - There is a lack of clear legal guidelines specifically addressing ticket refunds, leading to inconsistent court rulings on similar cases [6][7] Group 3: Industry Practices and Recommendations - The ticketing industry is criticized for its inconsistent refund policies, with some platforms allowing refunds under certain conditions while others outright prohibit them [8][10] - Experts suggest adopting a tiered refund system similar to those in the airline and railway industries, which could provide a fairer approach to ticket refunds [10][11] - Regulatory bodies are urged to establish clearer rules and enhance oversight to protect consumer rights in the ticketing market [12]

Group 1 - The domestic performance market has been thriving over the past two years, with an increase in large concerts, popular dramas, and music festivals, yet ticket scarcity remains a significant issue for consumers [1] - Consumers often face difficulties in ticket refunds due to complex refund policies set by ticketing agencies, leading to disputes [1][5] - Recent court cases in Chengdu highlight the legal challenges consumers face regarding ticket disputes and the enforcement of refund policies [1][9] Group 2 - In a case involving a consumer named Mr. Ji, he purchased a ticket for a kite music festival but did not receive it due to a change in the ticket collection method, leading to a lawsuit against the platform [2][5] - The court ruled that the platform's refusal to refund based on a "no refund" policy was invalid, as the platform failed to deliver the ticket as per the contract [6][9] - The court emphasized that ticket sales are subject to consumer protection laws, including the "seven-day no reason return" policy, which applies to performance tickets [10][11] Group 3 - A separate case involved a consumer named Ms. Xu, who purchased concert tickets but received fake tickets, leading to a ruling of fraud against the ticketing company [14][17] - The court ordered the ticketing company to refund the ticket price and pay triple damages, highlighting the legal repercussions of fraudulent ticket sales [17] - The court clarified that disclaimers from ticketing companies do not automatically exempt them from liability, especially if they mislead consumers [18][19] Group 4 - The Chengdu Railway Transportation Intermediate Court has noted the importance of consumers purchasing tickets through official channels to avoid fraud and ensure ticket authenticity [19][21] - The recent joint notice from the Ministry of Culture and Tourism and the Ministry of Public Security emphasizes the need for a reasonable refund mechanism for large-scale performances to protect consumer rights [13]

Core Viewpoint - The rapid development of online consumption necessitates improvements in consumer protection and the regulation of online marketing practices, particularly in live-streaming sales and promotional activities [1][2][3]. Group 1: Online Retail Growth - In 2024, China's online retail sales reached 15,522.5 billion yuan, a 7.2% increase from the previous year, with physical goods accounting for 13,081.6 billion yuan, growing by 6.5% and representing 26.8% of total retail sales [1]. - Online consumption has become a significant method for consumers, highlighting the need for enhanced consumer rights protection [1]. Group 2: Legal Cases in Online Marketing - A case involving a seller who misrepresented the material of a product during a live-stream led to a court ruling that the seller must honor a "fake one pays ten" guarantee, emphasizing the importance of truthful advertising in live-streaming [2][3]. - Another case highlighted the responsibilities of businesses during promotional activities, where misleading information led to a ruling against a furniture company for not properly informing a customer about promotional conditions [4]. Group 3: Consumer Rights and Return Policies - The "seven-day no-reason return" policy is a critical consumer right in online shopping, with legal backing to ensure its enforcement [5][6]. - Courts have ruled against sellers who attempt to deny this right through vague or misleading terms, reinforcing the legal obligation to allow returns unless explicitly justified [6][7]. Group 4: Privacy and Data Protection - Issues surrounding privacy policies in apps, including forced consent and excessive data collection, have raised significant legal concerns, leading to court rulings that protect consumer rights against overreach by service providers [9][10][11]. - A recent case resulted in a ruling that a company must delete unlawfully collected personal information and compensate the consumer, highlighting the judiciary's role in safeguarding personal data rights [11][12].

Group 1 - The graduation travel trend is set to rise as various scenic spots across the country offer discounts for high school graduates and their parents, enhancing the celebratory atmosphere of the graduation season [1][2] - Discounts for high school and college entrance examination students are available from mid-June to August, with many scenic areas providing free admission [2] - Specific examples include free entry for students at various locations such as the Huizhou Ancient City and Jiuhua Mountain from June to August, as well as discounts for accompanying parents [2] Group 2 - Theme parks are popular destinations for students post-exams, with significant discounts on tickets, such as 40-50% off at Guangzhou Sunac Parks from June 9 to July 6 [3] - The Guangzhou Tower Theater offers a 30% discount on tickets for a musical for students with valid examination permits, promoting cultural engagement during the graduation season [3] - Local restaurants and hotels are also providing exclusive dining packages and themed events to celebrate graduation, enhancing the overall experience for students [3]

Core Insights - The recent Dragon Boat Festival holiday saw a surge in the "ticket stub discount" trend across various regions, transforming traditional ticket stubs into unique discount vouchers that stimulate consumption in cultural and tourism sectors [1][3]. Group 1: Impact on Consumer Spending - On average, a ticket generates 1.5 to 2 times its price in secondary consumption [3]. - 40% of ticket holders for high-speed trains and flights increased their travel spending [3]. - Ticket stubs for performances and events led to over 100% growth in surrounding hotel and entertainment spending [3]. - Tourists saved approximately 15% to 30% on related expenses due to ticket stub discounts [3]. Group 2: Regional Initiatives and Promotions - In Beijing, a music festival offered ticket holders discounts of over 30% on various exclusive activities [5]. - In Hebei's Langfang, visitors enjoyed free access to art exhibitions and exclusive discounts on dining and cultural products, with some attractions seeing a 45% increase in visitor numbers [7]. - Tianjin's comedy festival provided ticket holders with exclusive offers from over 50 merchants [9]. - Jiangxi's Nanchang expanded its ticket stub discount program, with some offers reaching up to 60% off [11]. - In Luoyang, train ticket holders received discounts at well-known attractions and a guidebook with over 50 exclusive vouchers worth over 1,000 yuan [13]. Group 3: Development of Ticket Stub Economy - The ticket stub economy is connecting the entire consumption chain of "food, accommodation, transportation, travel, shopping, and entertainment," becoming a new lever for market consumption [13]. - Various regions are forming "ticket stub economic alliances" to unlock new consumption potential [13][15]. - Shanghai's Hongkou District launched a new entertainment ticket stub economic matrix, promoting discounts across different sectors [14]. - Cities like Shanghai, Pingdingshan, and Lanzhou are continuously integrating new business types and consumer categories to enhance the value of ticket stubs [15].

Core Insights - The event "Traveling China, Singing the Mountains and Rivers" launched by Damai on China's Tourism Day aims to provide a one-stop platform for users to purchase concert and nearby tourist attraction tickets [1][2] - The large-scale performance market is expected to see significant growth in 2024, with box office revenue projected to reach 29.636 billion yuan, a 66% increase compared to 2023 [1] - The trend of "traveling with performances" has emerged, with over 60% of concertgoers traveling across cities to attend events [1][2] Group 1 - The "Traveling China, Singing the Mountains and Rivers" event page features information on concerts, music festivals, theatrical performances, and tourist attractions across over 300 cities [1] - Users can easily find and purchase tickets for both performances and local attractions through the Damai app, enhancing convenience for travelers [1] - The concert and music festival audience is increasingly contributing to the "ticket root economy," leading to increased spending on local tourism-related services [2] Group 2 - The cross-city audience for performances is driving economic growth in various sectors, including transportation, accommodation, dining, and cultural creativity [2] - In April 2024, the cross-province attendance rate for Hua Chenyu's concert in Yantai reached 88.1%, resulting in 302,000 visitors to the Yangma Island scenic area, a 26.8% increase year-on-year [2] - Damai plans to pilot a scenic ticket business starting in December 2024 in eight cities, with a nationwide rollout expected in 2025 [2]

Group 1 - Chengdu's Business Bureau launched a themed consumption season titled "Welcoming the World Games · Enjoying May Day - Vibrant Chengdu · Colorful May," featuring seven major sectors, over a hundred events, and more than 500 million yuan in discounts to create a comprehensive consumption festival [1][2] - The "May Day" promotional activities include collaboration across various districts, focusing on vibrant commercial areas, discount outlets, leisure towns, and culinary experiences, aiming to provide a diverse consumer experience [2][3] - Key commercial areas like Chunxi Road and Jiaozi Park are leading the promotional efforts with consumer vouchers and partnerships, while major shopping landmarks are introducing limited-time events and special offers [2][3] Group 2 - Chengdu's Agricultural and Rural Affairs Bureau released ten premium rural tourism routes that encompass flower viewing, fruit picking, tea tourism, hiking, and cultural experiences, allowing visitors to explore both urban and rural attractions [4][5] - Tourists can enjoy a variety of activities, such as flower tours in Pengzhou, forest experiences in Wenjiang, and visits to flower farms in Chongzhou, showcasing the region's natural beauty [5][6] - The rural tourism routes also include tea culture experiences in Dujiangyan and opportunities to engage with local customs and traditions, enhancing the overall visitor experience [6]