Core Insights - The company successfully set a Guinness World Record for the "most people simultaneously cleaning mattresses online and offline," enhancing public awareness of sleep hygiene [1][5] - The "Musi Gold Steward" service has evolved over the past decade, now offering a 1v1 personalized service model that emphasizes emotional connection and comprehensive care throughout the product lifecycle [1][3][11] - The company aims to redefine the home furnishing industry by shifting from a "transaction ends" model to a full-service ecosystem that meets deeper user needs [1][11] Service Evolution - The "Gold Steward" service was first introduced in 2015, providing a five-star service experience and evolving into a 4.0 model in 2023, which includes a comprehensive rights system covering the entire product lifecycle [3][6] - The upgraded service model incorporates a smart service ecosystem, offering ten key benefits that enhance user experience and satisfaction [3][5] - The company has achieved a customer satisfaction rate of over 99.6% for its cleaning services, with a significant number of repeat customers [12] Market Positioning - The home furnishing industry is entering a "stock competition" phase, where service capability is becoming a core competitive advantage [11][15] - The company emphasizes the importance of both "service value" and "product value," aiming to create a service ecosystem that enhances customer loyalty and emotional connection [11][15] - The company is committed to responding to the "Healthy China 2030" vision by providing comprehensive health sleep solutions that integrate service and product offerings [15]