机场服务优化
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青岛机场物流装卸团队破解空间装载难题 获航司点赞
Zhong Guo Min Hang Wang· 2025-12-05 08:23
《中国民航报》、中国民航网 记者许晓泓 通讯员孙贤志、江一昕 报道:近日,青岛机场顺利完成澳门 航空航班货物保障任务,一批特殊保障的货物经过精准规划与高效装载顺利出港。 此次装载任务存在不少挑战:客机腹舱受机身结构影响有明确限高要求,而这批货物需在3个货舱的10 个独立隔离网分区内完成摆放,空间碎片化程度较高。一旦装载位置或高度把控不当,不仅可能造成货 物损坏,甚至影响飞行安全。 针对这些难点,青岛机场物流装卸团队提前与澳门航空货运部门反复沟通,详细确认货物尺寸、重量及 限高要求,并结合腹舱10个独立隔离网分区的实际布局,确定初步装载方案。现场保障期间,装卸人员 实时调整货物码放高度与堆叠角度,及时与澳门航空协商优化,最终在预定时间内完成全部装载工作。 经航司复检确认,每一个分区的货物均符合安全标准,无偏差、无安全隐患。青岛机场专业高效的保障 能力,得到了澳门航空及货主的高度认可。 (青岛机场供图) 从航司肯定到货主信任,从旅客提取行李时的便捷体验到特殊货物的安全送达,未来,青岛机场将聚焦 客户核心诉求,持续深化与航司的协作,在流程优化、技能提升、服务细节上持续发力,让每一次出 行、每一批货物运输都更快捷、安 ...
芜宣机场完成C909廊桥对接精细化改造 实现“风雨无阻”登机体验
Zhong Guo Min Hang Wang· 2025-11-07 03:09
《中国民航报》、中国民航网 记者胡夕姮 通讯员高文娟 报道:近日,芜宣机场成功完成针对C909国产 支线客机的廊桥适应性改造,使该机型告别远机位摆渡车登机历史。通过此次精细化技术改造,旅客今 后若面对雨雪大风等恶劣天气,可通过廊桥直接登机,无需再乘坐摆渡车,享受"风雨无阻"的顺畅登机 体验。 此次改造是芜宣机场深入践行"人民航空为人民"行业宗旨、落实"芜优出行"服务品牌的重要举措。机场 表示,未来将持续关注旅客实际需求,不断优化服务流程,让航空出行更加舒适、便捷。(编辑:陈虹 莹 校对:许浩存 审核:韩磊) (本文图片均由芜宣机场提供) 过去,由于C909机型机身较低,出于安全考虑,一般将其安排在远机位,因而旅客必须乘坐摆渡车登 机。遭遇恶劣天气时,撑伞不便、衣物易湿等问题严重影响着旅客出行。为了破解这一服务痛点,芜宣 机场主动联合设备供应商对特定廊桥开展技术改造。通过更换高精度光电减速开关、优化对接流程,机 场确保了廊桥与C909飞机安全、平稳对接。在完成硬件改造的同时,机场还同步制定了专项保障方案 和操作标准,并对所有廊桥操作员进行系统培训,为C909机型的常态化廊桥保障奠定坚实的安全基 础。 ...
深圳机场再道歉,郑智化回应
21世纪经济报道· 2025-10-26 01:55
Group 1 - Shenzhen Airport issued an apology to singer Zheng Zhihua regarding an incident that occurred on October 25, where he faced difficulties boarding a flight due to accessibility issues with the boarding vehicle [1][3] - The airport acknowledged that the boarding vehicle was positioned 25 centimeters above the aircraft door, making it difficult for Zheng, who uses a wheelchair, to board [3][5] - Following the incident, Shenzhen Airport committed to improving services for passengers with disabilities, including increasing the number of staff assisting wheelchair users from one to two for better support [5][6] Group 2 - Shenzhen Airport has implemented immediate changes to enhance the boarding process for passengers with mobility challenges, including the potential use of a sloped boarding device to address height differences [6]
青岛机场:双节同庆 出行热度与温度同行
Zhong Guo Min Hang Wang· 2025-10-09 09:32
Core Insights - The peak travel demand during the National Day and Mid-Autumn Festival resulted in a significant increase in flight operations and passenger throughput at Qingdao Airport, with a total of 4,903 flights and 722,000 passengers, marking a year-on-year growth of 5% and 4% respectively [1][3] Flight Operations - Qingdao Airport optimized its flight network by increasing the frequency of key domestic routes to major cities such as Shanghai, Chengdu, and Hangzhou, and added new destinations in the Yellow River Basin region [3] - The airport also enhanced international and regional routes, with a notable 27% increase in international passenger volume, particularly on routes to Kuala Lumpur and Moscow, which saw over 100% growth in passenger numbers [5] Passenger Services - The airport implemented comprehensive service measures to ensure smooth travel experiences, including dedicated assistance for unaccompanied minors, elderly passengers, and families [7][8] - Special family lanes were established in security areas to expedite the screening process for families traveling with children [8] Emergency Preparedness - Qingdao Airport activated emergency plans in response to adverse weather conditions, ensuring the safety and efficiency of operations through real-time weather monitoring and facility inspections [8] Holiday Atmosphere - The airport enhanced the festive atmosphere with decorations and organized various themed activities to engage travelers, such as traditional games and interactive quizzes in the international security area [8]
济南机场国内航班值机截载时间缩短至起飞前30分钟
Zhong Guo Min Hang Wang· 2025-09-06 09:43
Core Points - Jinan Airport has shortened the domestic flight check-in cut-off time from 35 minutes to 30 minutes before departure, enhancing convenience for travelers [1][3] - This is the second time the airport has expedited the check-in cut-off time, having previously adjusted it from 40 minutes to 35 minutes last year [1][3] - The airport collaborated with airlines like China Eastern Airlines and Shandong Airlines to optimize processes and ensure the smooth implementation of the new 30-minute cut-off time [1][3] Service Enhancements - Jinan Airport has implemented visible and practical service guarantees, utilizing self-service equipment, online check-in, and streamlined security checks to improve efficiency [3][4] - A "Late Arrival" support plan has been established, including a dedicated hotline and check-in counters for late passengers, prioritizing their processing based on flight dynamics [3][4] - Additional personnel have been deployed to guide late passengers, and security channels have been expanded to facilitate their boarding process [3][4] Safety and Risk Management - The airport has conducted thorough risk assessments related to the new cut-off time and has optimized emergency response plans [3][4] - Staff training has been enhanced to ensure efficient handling of unexpected situations across all operational areas, from check-in to boarding [3][4] - Real-time information sharing and efficient coordination among various roles have been established to balance convenience and safety [3][4] Future Initiatives - Jinan Airport aims to continue responding to passenger needs by introducing more convenient measures to enhance the travel experience [4]