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淘宝“合体”VS 京东“分家”,你看好谁?
3 6 Ke· 2025-11-18 11:04
Core Insights - JD.com has launched its independent food delivery app, addressing user pain points regarding accessibility to its delivery services [2][10] - The strategic divergence between JD.com and Alibaba is evident, with JD.com opting for a "separation" strategy while Alibaba integrates its food delivery service into its broader ecosystem [8][10] - JD.com aims to build consumer trust through its new initiatives, focusing on authenticity and reliability in local services [12][15] Summary by Sections JD.com’s New Initiatives - JD.com has officially launched the JD Delivery app and JD Review, featuring five sub-channels for food, hotels, products, activities, and home services [4] - The JD True List initiative aims to recruit 100,000 reviewers for blind testing, utilizing an AI model to analyze millions of reviews for authenticity [4][9] Market Reactions - Public opinion is divided; some users appreciate the additional platform for convenience, while others criticize issues like customer service and delivery accuracy [4][6] - Concerns have been raised about the objectivity of the blind testing results and potential manipulation of reviews [4] Competitive Landscape - JD.com’s decision to separate its food delivery service contrasts with Alibaba's integration of Ele.me into the Taobao ecosystem, which aims to leverage Taobao's large user base for enhanced traffic and customer retention [8][10] - JD.com is betting on its established trust in product quality and logistics to differentiate itself in the food delivery market [12][15] Timing and Strategy - The launch coincides with Alibaba's efforts to merge its services, presenting a strategic opportunity for JD.com to capture market share during a potential period of competitor distraction [10][11] - JD.com is positioning itself as a trustworthy alternative in a market saturated with unreliable reviews, aiming to attract consumers seeking genuine recommendations [12][15]