Core Viewpoint - Consumers often face issues with services and products, such as delayed courses and unresponsive after-sales support, highlighting the importance of checking complaint records before making purchases [1][2]. Group 1: Importance of Checking Complaints - Many consumers focus on sales and reviews but overlook negative cases that can significantly impact their experience, such as false advertising and poor after-sales service [2]. - Conducting research beforehand can minimize hidden risks and save time and effort in post-purchase disputes [2][6]. Group 2: Available Channels for Checking Complaints - E-commerce platforms provide ratings and user reviews, but these often lack detailed information about complaints [3]. - Social media offers "avoid pitfalls" shares, but the authenticity of such information can be questionable [3]. - Complaint platforms like "Black Cat Complaints" provide direct access to detailed dispute information and company responses, making them more reliable [3][4]. Group 3: Utilizing Black Cat Complaints - Consumers can search for a brand or product category on Black Cat Complaints to view complaint volumes, types, and company responses [4]. - This platform reveals not only the existence of complaints but also the company's communication and resolution efforts, offering more valuable insights than simple ratings [4][5]. Group 4: Ease of Querying Complaints - Searching for complaints on Black Cat Complaints is straightforward, with records detailing time, amount, issue type, and resolution status [5]. - A company's proactive response can enhance its reputation, while unresolved complaints indicate potential risks [5]. Group 5: Significance of Preemptive Research - Checking complaints is viewed as a form of "consumer insurance," potentially saving consumers significant amounts in high-risk purchases [6]. - Understanding a company's past handling of issues can lead to more confident purchasing decisions [6]. Group 6: Conclusion - Proactive complaint checking should be part of the purchasing process, serving as a risk warning based on others' experiences [7]. - Utilizing platforms like Black Cat Complaints provides consumers with a transparent reference, allowing for more informed choices and potentially avoiding future complications [7].