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维权几步走?从客服到法律,一文看懂投诉全流程
Xin Lang Cai Jing· 2025-11-03 17:56
Core Viewpoint - Consumer rights protection is perceived as a complicated process, but it can be simplified by following a structured approach to resolve issues effectively. Group 1: Steps for Consumer Rights Protection - Step 1: Contact Customer Service to Resolve Issues at Source [3][4] - Step 2: Escalate to Official Complaint Channels if Internal Resolution Fails [11][12] - Step 3: Utilize Social Complaint Platforms for Faster Visibility [14][15] - Step 4: Legal Action as a Last Resort for Serious Issues [21][22] Group 2: Recommendations for Efficient Rights Protection - Keep Comprehensive Evidence: Retain receipts, contracts, screenshots, and chat records [23] - Clear Communication: Clearly state "time - issue - demand" to avoid emotional expressions [24] - Parallel Channels: Use multiple complaint channels simultaneously for better results [23] - Maintain a Rational Attitude: Rational advocacy is more effective than aggressive confrontation [24] Group 3: Importance of Structured Approach - A systematic approach to consumer rights protection can lead to quicker resolutions and a more responsible market environment [25]
购物避坑秘籍:下单前先查投诉记录
Xin Lang Cai Jing· 2025-09-18 09:12
Core Viewpoint - Consumers often face issues with services and products, such as delayed courses and unresponsive after-sales support, highlighting the importance of checking complaint records before making purchases [1][2]. Group 1: Importance of Checking Complaints - Many consumers focus on sales and reviews but overlook negative cases that can significantly impact their experience, such as false advertising and poor after-sales service [2]. - Conducting research beforehand can minimize hidden risks and save time and effort in post-purchase disputes [2][6]. Group 2: Available Channels for Checking Complaints - E-commerce platforms provide ratings and user reviews, but these often lack detailed information about complaints [3]. - Social media offers "avoid pitfalls" shares, but the authenticity of such information can be questionable [3]. - Complaint platforms like "Black Cat Complaints" provide direct access to detailed dispute information and company responses, making them more reliable [3][4]. Group 3: Utilizing Black Cat Complaints - Consumers can search for a brand or product category on Black Cat Complaints to view complaint volumes, types, and company responses [4]. - This platform reveals not only the existence of complaints but also the company's communication and resolution efforts, offering more valuable insights than simple ratings [4][5]. Group 4: Ease of Querying Complaints - Searching for complaints on Black Cat Complaints is straightforward, with records detailing time, amount, issue type, and resolution status [5]. - A company's proactive response can enhance its reputation, while unresolved complaints indicate potential risks [5]. Group 5: Significance of Preemptive Research - Checking complaints is viewed as a form of "consumer insurance," potentially saving consumers significant amounts in high-risk purchases [6]. - Understanding a company's past handling of issues can lead to more confident purchasing decisions [6]. Group 6: Conclusion - Proactive complaint checking should be part of the purchasing process, serving as a risk warning based on others' experiences [7]. - Utilizing platforms like Black Cat Complaints provides consumers with a transparent reference, allowing for more informed choices and potentially avoiding future complications [7].
中国水业集团:股价及成交量不寻常波动 正洽商收购一主要从事设计及开发知识产权、提供应用服务及提供相关培训课程的公司
Zhi Tong Cai Jing· 2025-09-15 12:48
Core Viewpoint - China Water Industry Group (01129) announced that its share price and trading volume increased on September 15, 2025, but the board is unaware of any reasons for this fluctuation and confirms that the business operations remain normal [1][1][1] Group 1 - The board has confirmed that there is no information that needs to be disclosed to prevent the company's securities from appearing in a false market [1][1] - The group is currently in discussions with an independent third party regarding a potential memorandum of understanding for the acquisition of a company in China that focuses on intellectual property design and development, application services, and related training courses [1][1][1] - As of the date of the announcement, discussions are ongoing, and no agreement has been reached regarding the terms and conditions of the potential memorandum of understanding [1][1]
中国水业集团(01129):股价及成交量不寻常波动 正洽商收购一主要从事设计及开发知识产权、提供应用服务及提供相关培训课程的公司
智通财经网· 2025-09-15 12:43
Core Viewpoint - China Water Affairs Group (01129) announced that its share price and trading volume increased on September 15, 2025, but the board is unaware of any reasons for this fluctuation and confirms that business operations remain normal [1] Group 1 - The board has conducted reasonable inquiries regarding the company's share price and trading volume fluctuations and found no undisclosed information that could mislead the market [1] - The company is currently in discussions with an independent third party regarding a potential memorandum of understanding for the acquisition of a company in China that focuses on intellectual property design and development, application services, and related training courses [1] - As of the date of the announcement, negotiations are ongoing, and no agreement has been reached regarding the terms and conditions of the potential memorandum of understanding [1]
中国水业集团(01129.HK)股价及成交量不寻常波动 洽购一间主要从事设计及开发知识产权、提供应用服务及提供相关培训课程的公司
Ge Long Hui· 2025-09-15 12:41
Core Viewpoint - China Water Industry Group (01129.HK) has acknowledged a rise in its share price and trading volume on September 15, 2025, but the board is unaware of any reasons for this fluctuation and confirms that business operations remain normal [1] Group 1 - The board has confirmed that there is no information that needs to be disclosed to prevent the company's securities from appearing in a false market [1] - The company is currently in discussions with an independent third party regarding a potential memorandum of understanding for the acquisition of a company engaged in the design and development of intellectual property, application services, and related training courses in the People's Republic of China [1] - The board has stated that there have been no significant changes in the group's business operations and financial condition as of the announcement date [1]
上半年金融服务类投诉比重上升!中消协揭秘“先学后付”套路|金融曝光台
Xin Lang Cai Jing· 2025-08-08 00:46
Core Viewpoint - The article highlights the deceptive practices of certain skill training institutions that lure consumers with promises of high-paying jobs and flexible payment options, ultimately leading to financial disputes and complaints related to "training loans" [1][5][12]. Group 1: Consumer Complaints and Trends - In the first half of 2025, consumer complaints received by national consumer associations totaled 995,971, marking a year-on-year increase of 27.23% [2]. - The financial services category saw a significant rise in complaints, with 7,564 cases reported, up from 1,882 in the same period of 2024, indicating a shift in consumer concerns [4][5]. - The education and training services category accounted for 44,126 complaints, representing 4.43% of total complaints, an increase from 3.92% in the previous year [3][4]. Group 2: "Training Loan" Scheme - The "pay after learning" scheme is identified as a method to induce loans, where institutions promote the idea of "part-time jobs to repay loans," misleading consumers into signing loan agreements without full awareness [1][5][12]. - Many consumers, particularly students, are misled by false promises of guaranteed income and are often unaware of the loan applications they are signing [5][12]. - Complaints reveal that institutions often provide vague contract terms, making it difficult for consumers to understand refund conditions, leading to high penalties for contract termination [5][12]. Group 3: Regulatory Insights - Regulatory bodies have previously warned consumers about the "training loan" traps, emphasizing the need for awareness regarding high-interest loans tied to training programs [12][14]. - The National Financial Supervision Administration has mandated that financial institutions improve consumer rights protection and transparency in loan agreements [14][16]. - The warning signs of "training loan" traps include false promises of job placement, bundled loans without clear disclosure, and hidden fees that exceed initial expectations [13][14].
创业一年后,假如我再回大厂
Hu Xiu· 2025-06-05 03:40
Core Viewpoint - The article discusses the transition from traditional employment to entrepreneurship, emphasizing the importance of personal branding, content creation, and understanding customer needs in building a successful business. Group 1: Personal Branding and Content Creation - Writing and self-expression can lead to significant business opportunities, with clients often reaching out after engaging with content [5][9][10] - A systematic approach to content creation can enhance personal branding and create a loyal customer base, moving beyond mere traffic metrics [5][7] - Maintaining a personal account with a substantial following can facilitate project advancement and enhance professional reputation [8][9] Group 2: Understanding Customer Needs - Identifying customer pain points and needs is crucial for business success, as it allows for targeted content and service offerings [12][14] - Engaging with diverse circles and stepping outside familiar environments can help uncover unique value propositions and business opportunities [15][17] - The ability to structure and share experiences from previous employment can create value for potential clients, especially in a changing market [19][20][24] Group 3: Systematic Knowledge Structuring - Transforming personal experiences into structured knowledge is essential for creating a competitive edge in the market [22][25] - The shift from being a "doer" to a "teacher" requires a different skill set, focusing on guiding clients to achieve tangible results [21][22] - Continuous learning and adapting to new methodologies, especially in the context of AI, can enhance business practices and client engagement [26][27]