Core Insights - The China Consumer Association reported a significant increase in consumer complaints, with a total of 995,971 complaints received in the first half of 2025, representing a year-on-year growth of 27.23% [1] - The concert ticketing sector has seen a rise in complaints, particularly regarding refund requests, which account for over 90% of the issues raised by consumers [1][2] Group 1: Complaint Statistics - In the first half of 2025, the national consumer association resolved 509,655 complaints, recovering economic losses of 452 million yuan for consumers [1] - The association received 330,000 visits and consultations from consumers during the same period [1] Group 2: Key Issues in Concert Ticketing - Major complaints in the concert sector include unreasonable refund policies, with consumers criticizing platforms for unilateral rules such as "no refunds" or prohibiting refunds a month in advance [1][2] - Consumers also expressed dissatisfaction with high handling fees deducted from refunds, especially when unable to attend due to personal reasons or overlapping ticket purchases [1][2] - There are concerns regarding concert organizers unilaterally canceling events without bearing liability for breaches of contract [1][2] Group 3: Recommendations for Improvement - The China Consumer Association suggests that relevant authorities should establish a unified ticket refund management policy to address issues like refund timelines, fee percentages, and cancellation responsibilities [2] - Ticketing platforms are encouraged to clearly display refund policies during the purchasing process and implement tiered refund fee structures to avoid unreasonable rules [2] - Consumers are advised to pay close attention to refund terms and potential risks when purchasing tickets [2]