Core Points - The launch of the first "Claims Service Experience Officer" activity by the company in Hunan aims to enhance the quality of claims services through external supervision and internal improvement [1][3] - The event involved the appointment of five representatives from various sectors as experience officers to provide independent oversight of the company's claims processes [1][3] Group 1 - The experience officers observed the company's annual report on claims services and participated in the 2025 claims skills competition, showcasing the company's innovative risk reduction management system [3] - The risk reduction management system integrates "insurance + risk reduction services + technology" to achieve comprehensive risk management and effectively reduce disaster risk losses [3] - The dual mechanism of "external supervision + internal quality improvement" aims to upgrade claims services to be more standardized, professional, and transparent [3] Group 2 - Experience officers will provide comprehensive oversight on the company's claims processes, service attitudes, and response efficiency, offering feedback and suggestions for improvement [3] - A representative shared positive experiences regarding the efficiency and professionalism of the claims process, particularly in new insurance pilot programs [3] - The initiative is part of the company's efforts to deepen service transformation and enhance communication with customers, contributing to the high-quality development of the insurance industry in Hunan [3]