长沙晚报掌上长沙9月15日讯（通讯员 孙明）9月12日，人保财险湖南分公司首届理赔服务体验官活动启动仪式在 长沙举行。 理赔服务体验官常德市东亚汽车服务有限公司总经理陈演表示："作为理赔服务体验官，通过活动能够让我深入保 险公司、深入理赔一线，去近距离了解、观察整个理赔流程完整的体系，将真实的理赔体验分享给更多人，同时 把客户的需求反馈给保险公司，共同推动服务更贴合居民实际。" 活动现场，人保财险湖南分公司（以下简称"公司"）分别为5位来自保险、医疗、汽车服务、社区工作者、媒体等 不同领域的体验官代表颁发"理赔服务体验官"证书。 此次活动是人保财险湖南分公司深化服务转型的重要举措，通过"理赔服务体验官"的上岗，搭建公司与客户沟通 的桥梁，促进公司"好的理赔"持续提质升级，积极传递保险服务温度，为保险行业服务湖南经济社会高质量发展 和人民群众美好生活作出新的更大贡献。 体验官们观看了公司及理赔服务年报介绍，观摩了公司2025年理赔技能大赛决赛，并参观了解了公司创新研发的 风险减量管理系统，该系统通过构建"保险+风险减量服务+科技"风险减量服务体系，实现全周期风险管理，有效 降低灾害风险损失。 活动以构建"外部监 ...

Group 1: Gas Cylinder Management - The introduction of smart angle valves and a digital management system at Shandong Shouan Liquefied Gas Co., Ltd. enhances safety and efficiency in gas cylinder management, allowing for traceable operations from filling to delivery [2][3] - The integration of a comprehensive management system has transformed the previously fragmented liquefied gas market in Shanghe County, leading to standardized operations and improved service quality [3] Group 2: Elevator Insurance and Property Management - The implementation of an "insurance + service" model for elevator maintenance has significantly improved repair efficiency, allowing for quicker response times to malfunctions [4] - A new evaluation mechanism for property services, including a color-coded assessment system, aims to enhance service quality and address resident concerns effectively [5] Group 3: Urban Development and Quality of Life - Shanghe County is focusing on urban renewal projects to improve residents' living standards, with significant investments in infrastructure and community facilities [6][9] - The county has developed numerous parks and green spaces, contributing to a more pleasant living environment and enhancing the overall quality of life for residents [8][9]