Group 1 - A recent incident involving a visually impaired individual highlights the conflict between technological implementation and human-centered service, raising questions about the adherence to the principle of being "people-oriented" in institutional practices [1][2] - The incident illustrates how rigid execution of regulations can lead to the alienation of users, as technology intended to enhance user experience, such as facial recognition, becomes a barrier instead [2][3] - The lack of market competition contributes to service inertia, resulting in a failure to innovate and adapt services to meet the needs of special groups, emphasizing the need for a balance between commercial and social value in institutional frameworks [3] Group 2 - Institutions should design flexible regulations that accommodate the needs of special groups, ensuring that they are not excluded by cold processes [3] - There is a call for companies and institutions to reassess their evaluation mechanisms, incorporating a sense of humanistic responsibility while pursuing business objectives [3]