Workflow
线上线下退货政策调整
icon
Search documents
优衣库变更退货政策,线上订单将无法到门店退货
Sou Hu Cai Jing· 2025-04-22 06:57
Group 1 - Uniqlo China announced a change in its online return policy effective May 1, 2025, where online purchases will no longer be returnable in physical stores, requiring returns to be sent back to the original purchase channel [1][3] - The new policy has sparked widespread consumer discussion, with some supporting the change for aligning online and offline return processes, while others express concerns over potential logistical issues with online returns [3][4] - Complaints have been reported regarding the new return process, including issues with return timelines and the burden of shipping costs for customers [3][4] Group 2 - Fast Retailing, Uniqlo's parent company, reported a total revenue of 1,790.1 billion yen (approximately 91.3 billion RMB) for the mid-term of the 2024-2025 fiscal year, a 12% year-on-year increase, while net profit rose by 19.2% to 233.5 billion yen (approximately 11.9 billion RMB) [7] - However, Uniqlo's revenue in the Greater China region decreased by approximately 3% to 361.7 billion yen, with profits down about 9%, marking a slowdown in this key market [7] - The company has announced the closure of 50 unprofitable stores in China and experienced a net decrease of 8 stores in the second fiscal quarter of 2025, indicating a shift from its previous expansion strategy [7]