网约车生态多方共赢
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司机反馈问题改进、抽成公开讨论 滴滴开放日聚焦这些核心问题
Yang Guang Wang· 2025-09-15 09:58
Core Viewpoint - Didi's recent open day event focused on driver feedback and commission issues, highlighting the platform's commitment to improving driver experiences and addressing concerns regarding commission rates [1][2][3] Group 1: Event Overview - The third session of Didi's open day, titled "Driver Experience Supervisor Review Meeting," was held in Beijing with over 60 participants, including drivers, media, and experts [1] - This event marks the third open day held by Didi in 2025, emphasizing ongoing engagement with drivers and stakeholders [1] Group 2: Commission Discussion - Drivers shared their commission experiences, with reported rates of 6.9% and 18% for different drivers in August [1] - Didi's average commission rate for all orders in 2024 is projected to be 14%, with the company clarifying that commission does not equate to profit, as most funds are reinvested into driver and passenger incentives [2] Group 3: Feedback and Suggestions - Attendees provided constructive feedback, suggesting improvements such as enhanced bill visualization, audio notifications for non-commission orders, and automatic calculations of total earnings for drivers [2] - The consensus among participants was that both the platform and drivers should work together to enhance service quality and expand market demand, fostering a sustainable ride-hailing ecosystem [3] Group 4: Commitment to Improvement - Didi's CTO expressed the company's intention to continue hosting open day events to address driver issues, emphasizing a culture of openness, listening, and progress [3]