Group 1 - Starting from January 19, 2026, the railway ticket sales for the Spring Festival travel season will begin, with a focus on providing assistance to elderly travelers who may find mobile ticketing challenging [1] - The railway offers an "Elderly Version" on the 12306 app, featuring larger fonts and clearer icons, making it easier for seniors to navigate the ticket purchasing process [1] - Elderly frequent travelers aged 60 and above can earn triple points on their purchases, which can be redeemed for tickets [1] Group 2 - For elderly travelers with mobility issues or those traveling alone, a "Key Passenger Service" can be booked through the 12306 app, service desk at the station, or by calling the 12306 customer service [3] - Upon booking, staff will confirm the appointment via phone and provide assistance with priority verification, ticket checking, and guidance at the station [5] Group 3 - In addition to rail travel, many elderly passengers also choose air travel, where airlines offer "First Flight Service" and "Unaccompanied Elderly Service" to cater to their needs [6] - Airlines have established dedicated sections on their websites and apps for elderly travelers, simplifying the ticket purchasing process with large font displays and essential functions [6] - Airports provide full-service assistance at ticket counters and special check-in channels for elderly passengers, ensuring a smoother travel experience [6][9] Group 4 - Elderly travelers can apply for the "Unaccompanied Elderly Service," which includes assistance from check-in to boarding and in-flight care [8] - Booking channels for this service are straightforward, allowing travelers to contact airline customer service or visit the airport's special passenger service center [9] - Major airports, such as those in Beijing, offer unique services like special wristbands and travel tips for elderly passengers to enhance their travel experience [9] Group 5 - The Capital Airport provides free winter clothing storage for elderly travelers from October 1 to April 30, and those aged 70 and above can enjoy a complimentary luggage packing service [10] - Daxing Airport has a 24-hour hotline for elderly travelers, offering ticket purchase consultations and service reservations, including support in various dialects [10] - Airlines advise that due to high passenger volumes during the Spring Festival, elderly travelers should plan their trips in advance and book key passenger services at least one day ahead [11]

Group 1 - The core idea of the news is that the Fuzhou Passenger Segment of China Railway Nanchang Group has introduced a one-button call service for elderly passengers to enhance their travel experience during the New Year holiday [1][2] - The service allows elderly travelers to call for assistance without needing to get up, ensuring timely support from train staff [2] - Additional amenities provided in some train carriages include reading glasses, blood oxygen monitors, blood pressure monitors, and complimentary items such as ginger tea, hot towels, warming patches, and thick blankets for cold weather [2] Group 2 - The initiative aims to ensure the safety and comfort of elderly passengers during their journeys [1] - The introduction of the "love call button" demonstrates a commitment to catering to the needs of senior travelers [1] - The proactive approach taken by the train staff, such as demonstrating the use of the call button and providing timely assistance, reflects a focus on customer service [1][2]