Core Viewpoint - The controversy surrounding the restaurant chain Xibei and its use of pre-prepared dishes has escalated following criticism from consumer Luo Yonghao, prompting Xibei's founder to hold a press conference and announce legal action against Luo [1][2]. Group 1: Company Response - Xibei's founder, Jia Guolong, asserts that none of the 13 dishes ordered by Luo were pre-prepared, emphasizing the restaurant's commitment to quality [1]. - Jia plans to sue Luo for his comments, indicating a strong defensive stance against public criticism [1][2]. Group 2: Public Perception and Consumer Understanding - There is a disconnect between the official definition of pre-prepared dishes and consumer perceptions, with many consumers equating any non-cooked-to-order dish as pre-prepared [3][4]. - The public's understanding of food quality and preparation methods is crucial, as many consumers express dissatisfaction with the taste and pricing of Xibei's offerings [3][4]. Group 3: Industry Context - A report from the People's Daily Research Institute indicates that major restaurant chains, including Xibei, have over 80% of their dishes as pre-prepared, raising questions about the accuracy of Jia's claims [6]. - The ongoing debate highlights the broader industry trend towards pre-prepared meals, which may affect consumer trust and brand reputation [6]. Group 4: Crisis Management - The article discusses the effectiveness of crisis management strategies, questioning whether a press conference and legal action were the best responses to public criticism [5][21]. - It suggests that building a strong communication strategy and listening to consumer feedback could be more beneficial for companies facing public backlash [24][25]. Group 5: Leadership and Decision-Making - The article reflects on the challenges faced by business leaders in responding to public criticism, noting that many leaders may resist external advice during crises [7][22]. - It emphasizes the importance of establishing authority and communication channels within organizations to ensure that leadership is receptive to feedback [24][27].