转自：北京日报客户端 12月5日，国航、东航、南航三大航司陆续发布日本相关航线客票特殊处理的通知，2026年3月28日 （含）前出行的涉及日本进港、出港或经停航班可免费退改。 此前，免费退改签政策到2025年12月31日结束。 11月14日，外交部和中国驻日本使领馆郑重提醒中国公民近期避免前往日本，已在日中国公民密切关注 当地治安形势，提高安全防范意识，加强自我保护。 11月15日，中国国际航空、南方航空、东方航空三家航司宣布，对出行日期在12月31日之前且符合相关 条件的客票，可予以免费退改处理。 11月24日，据智通财经援引第三方出行平台航班管家DAST数据报道，截至24日10时，已有12条中日航 线取消所有航班，涉及名古屋、福冈、札幌、大阪等地。 来源：长安街知事微信公众号 于调整国航涉及日本航线客票特殊处置方案的通知》图源：中国国际航空公司官网 国航《关 ...

Summary of Key Points Core Viewpoint - The Chinese Ministry of Foreign Affairs and Chinese embassies in Japan have issued a warning for Chinese citizens to avoid traveling to Japan due to deteriorating security conditions and rising incidents of crime against Chinese nationals [4]. Airline Responses - Five airlines, including Air China, China Southern Airlines, China Eastern Airlines, Hainan Airlines, and Sichuan Airlines, have announced special policies for ticket changes and refunds for flights to Japan scheduled before December 31, 2025 [1][2][3]. Specific Airline Policies - **Air China**: Tickets purchased or reissued before November 15, 2025, for flights to/from specific Japanese cities are eligible for free changes or refunds if the travel date is between November 15 and December 31, 2025 [1]. - **China Southern Airlines**: Similar conditions apply for tickets purchased before November 15, 2025, for flights to/from Japan during the specified travel dates [1]. - **China Eastern Airlines**: Applicable to tickets with at least one unused segment involving Japan, with the same purchase date and travel date conditions [2]. - **Hainan Airlines**: Tickets issued before November 15, 2025, for flights to/from Japan are eligible for changes or refunds if the travel date falls within the specified range [3]. - **Sichuan Airlines**: Conditions mirror those of the other airlines, focusing on tickets issued before November 15, 2025, for travel to/from Japan [3]. Security Concerns - The warning comes in light of increased crime against Chinese citizens in Japan, including several unresolved assault cases, and provocative statements from Japanese leaders regarding Taiwan, which have further strained Sino-Japanese relations [4].

Core Viewpoint - The article discusses the special handling of ticket changes and refunds for flights to Japan by three major Chinese airlines: China Southern Airlines, Air China, and China Eastern Airlines, in response to recent travel advisories issued by the Ministry of Foreign Affairs of China. Group 1: China Southern Airlines - Applicable tickets include those purchased or exchanged before November 15, 2025, for flights to and from Japan between November 15, 2025, and December 31, 2025 [2] - For ticket changes, the first change to the same itinerary on a China Southern Airlines flight incurs no change fee, but fare differences apply; subsequent changes must follow ticket usage conditions [3] - Refunds can be requested within the ticket validity period without incurring a refund fee; tickets that have been changed previously will follow the original ticket usage conditions for refunds [4] Group 2: Air China - Applicable conditions for tickets include those purchased or exchanged before November 15, 2025, for flights to specific Japanese cities between November 15, 2025, and December 31, 2025 [8] - For ticket changes, the first change is free of charge, but fare differences apply; subsequent changes must adhere to ticket usage conditions [11] - Refunds can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [12] Group 3: China Eastern Airlines - Applicable tickets include those issued before November 15, 2025, for flights involving Japan between November 15, 2025, and December 31, 2025 [15] - Ticket changes can be made for flights within three days before or after the original flight date without a fee; further changes must comply with ticket usage conditions [19] - Refunds for unused segments can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [19]

Core Viewpoint - Three major Chinese airlines, Air China, China Southern Airlines, and China Eastern Airlines, have announced special handling measures for tickets related to Japan routes, allowing free refunds and changes for eligible tickets purchased before November 15, 2023, for travel dates before December 31, 2025 [1][3][4]. Group 1: Air China - Air China allows free changes for tickets purchased before November 15, 2023, for travel dates between November 15, 2025, and December 31, 2025, on specific routes to and from Japan [3]. - The first change is free of charge, but fare differences and seasonal price differences will apply; subsequent changes will follow ticket usage conditions [3]. - Unused segments can be refunded without a cancellation fee within the ticket's validity [3]. Group 2: China Southern Airlines - China Southern Airlines permits free refunds for tickets purchased before November 15, 2023, for travel dates between November 15, 2025, and December 31, 2025, on specific Japan routes [4]. - The first change to the same itinerary is free, but fare differences will be charged as per regulations [4]. Group 3: China Eastern Airlines - China Eastern Airlines allows free changes for tickets purchased before November 15, 2023, involving at least one unused segment to Japan, for travel dates between November 15, 2025, and December 31, 2025 [4]. - Free changes are allowed for flights within three days before or after the original flight; further changes will follow ticket usage conditions [4]. - Unused segments can be refunded without a cancellation fee within the ticket's validity [4]. Group 4: Safety Concerns - Recent reports indicate a deterioration in safety for Chinese citizens in Japan, with multiple incidents of crime against them, prompting the airlines to implement these measures [4][5]. - The Chinese government has advised citizens to avoid traveling to Japan and to remain vigilant regarding local security conditions [5].