Summary of Key Points Core Viewpoint - The Chinese Ministry of Foreign Affairs and Chinese embassies in Japan have issued a warning for Chinese citizens to avoid traveling to Japan due to deteriorating security conditions and rising incidents of crime against Chinese nationals [4]. Airline Responses - Five airlines, including Air China, China Southern Airlines, China Eastern Airlines, Hainan Airlines, and Sichuan Airlines, have announced special policies for ticket changes and refunds for flights to Japan scheduled before December 31, 2025 [1][2][3]. Specific Airline Policies - **Air China**: Tickets purchased or reissued before November 15, 2025, for flights to/from specific Japanese cities are eligible for free changes or refunds if the travel date is between November 15 and December 31, 2025 [1]. - **China Southern Airlines**: Similar conditions apply for tickets purchased before November 15, 2025, for flights to/from Japan during the specified travel dates [1]. - **China Eastern Airlines**: Applicable to tickets with at least one unused segment involving Japan, with the same purchase date and travel date conditions [2]. - **Hainan Airlines**: Tickets issued before November 15, 2025, for flights to/from Japan are eligible for changes or refunds if the travel date falls within the specified range [3]. - **Sichuan Airlines**: Conditions mirror those of the other airlines, focusing on tickets issued before November 15, 2025, for travel to/from Japan [3]. Security Concerns - The warning comes in light of increased crime against Chinese citizens in Japan, including several unresolved assault cases, and provocative statements from Japanese leaders regarding Taiwan, which have further strained Sino-Japanese relations [4].

Core Viewpoint - The article discusses the special handling of ticket changes and refunds for flights to Japan by three major Chinese airlines: China Southern Airlines, Air China, and China Eastern Airlines, in response to recent travel advisories issued by the Ministry of Foreign Affairs of China. Group 1: China Southern Airlines - Applicable tickets include those purchased or exchanged before November 15, 2025, for flights to and from Japan between November 15, 2025, and December 31, 2025 [2] - For ticket changes, the first change to the same itinerary on a China Southern Airlines flight incurs no change fee, but fare differences apply; subsequent changes must follow ticket usage conditions [3] - Refunds can be requested within the ticket validity period without incurring a refund fee; tickets that have been changed previously will follow the original ticket usage conditions for refunds [4] Group 2: Air China - Applicable conditions for tickets include those purchased or exchanged before November 15, 2025, for flights to specific Japanese cities between November 15, 2025, and December 31, 2025 [8] - For ticket changes, the first change is free of charge, but fare differences apply; subsequent changes must adhere to ticket usage conditions [11] - Refunds can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [12] Group 3: China Eastern Airlines - Applicable tickets include those issued before November 15, 2025, for flights involving Japan between November 15, 2025, and December 31, 2025 [15] - Ticket changes can be made for flights within three days before or after the original flight date without a fee; further changes must comply with ticket usage conditions [19] - Refunds for unused segments can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [19]

11月15日，中国国际航空、中国南方航空、中国东方航空三家航司公布了涉及日本航线客票的特殊处置方案，对于出行日 期在12月31日之前且符合相关条件的客票，可予以免费退改处理。 中国东方航空在通知中明确，对于在今年11月15日12:00（含）前购买或换开的东航781客票填开的国际、地区或国内航 班。客票中至少含有一段未使用的涉及日本（包括但不限于东京、大阪、广岛、札幌、小松、鹿儿岛、长崎、新泻、冈 山、福冈、静冈、名古屋、松山、冲绳、富山、熊本）进港、出港或经停航班（包括东航、上航或其他航空公司航班）， 航班起飞日期在2025年11月15日至2025年12月31日期间，同一客票内的其他未使用航段日期不限，办理变更至原航班前后3 天（含）以内的航班，可免费变更一次。再次变更或变更超出原航班前后3天（含）内的航班，需依据客票使用条件办理。 在客票有效期内，可至原购票渠道办理未使用航段非自愿退票，免收退票手续费。 此前，据"领事直通车"微信公众号消息，今年以来，日本社会治安不靖，针对中国公民违法犯罪案件多发，发生多起在日 中国公民遇袭事件，部分案件迄未侦破，中国公民在日本安全环境持续恶化。近日，日本领导人公然发表涉台 ...