Core Viewpoint - The company "Zhu Fan Er" has faced significant operational challenges, leading to halted construction projects, unpaid suppliers, and a growing number of customer complaints regarding refunds and service quality [6][10][12]. Group 1: Company Background - Zhu Fan Er, established in October 2015, is a new retail service provider in the home furnishing and building materials sector, headquartered in Beijing with branches in Shanghai and Chengdu [7]. - The company has raised a total of 321 million yuan through multiple funding rounds, with notable investors including金沙江创投 and 创新工场 [7]. - The CEO set an ambitious sales target of 10 billion yuan by 2025, aiming to open 11 new stores [7]. Group 2: Operational Issues - The Shanghai office of Zhu Fan Er has been closed, with reports of customers and suppliers facing difficulties in retrieving funds and materials [2][8]. - Many customers have reported that their renovation projects have been halted, with some suppliers claiming they are owed millions [4][10]. - Complaints about slow and difficult refund processes have been prevalent, with customers expressing frustration over unfulfilled promises of refunds [12][15]. Group 3: Financial Distress - The company has shown signs of financial distress, including a court-ordered asset freeze of 1 million yuan [18]. - Reports indicate that the company has been unable to process refunds, with some customers being told to collect items from stores as a form of compensation [15][18]. - The company’s operational difficulties have led to a significant decline in customer trust and satisfaction, with many customers feeling abandoned [10][19].