Core Viewpoint - The topic of "Meituan refunds not arriving" has sparked significant discussion, with multiple consumers reporting difficulties in receiving refunds from Meituan, some dating back to 2018 [1][2]. Group 1: Consumer Experiences - Several consumers have expressed frustration over delayed refunds, with some stating that refunds from as far back as 2018 have only recently been processed [1]. - Complaints have emerged regarding the handling of refunds, with consumers alleging that Meituan and merchants have engaged in disputes over refund approvals [1][2]. - A consumer highlighted a case where a refund was marked as failed but was processed automatically upon further inquiry, raising concerns about transparency in the refund process [2]. Group 2: Meituan's Response - Meituan's customer service indicated that the time for refunds depends on the payment method, typically taking 1 to 3 business days, and noted that cases of refunds taking years are "relatively rare" [1][4]. - The company stated that refunds should be returned to the original payment method, but many consumers reported that their refunds were instead credited to their Meituan wallet, leading to accusations of forcing consumers to use Meituan services [5][6]. Group 3: Historical Context - Refund issues have been a long-standing problem for Meituan, with complaints dating back to 2015, indicating a pattern of dissatisfaction among users regarding the refund process [4][6]. - Legal advice has been suggested for consumers to keep records of their refund requests and transactions to support their claims if refunds do not arrive as expected [6].

Core Viewpoint - The refund difficulties faced by Zhonggong Education have become a significant issue, with reports indicating that students may wait years to receive their refunds, raising concerns about the company's financial stability and operational practices [2][4]. Group 1: Refund Issues - A student reported that after failing an exam, she was informed that her refund of 17,000 yuan would take 17 years to process, with only 1,000 yuan refunded per year [2]. - The company has implemented a new refund policy where students who paid over 20,000 yuan will receive 1,000 yuan per year, while those under 20,000 yuan will receive 500 yuan annually [3]. - Zhonggong Education's chairman acknowledged the pressure from refund requests, stating that the company is committed to repaying every penny owed to students [4]. Group 2: Financial Performance - In 2024, Zhonggong Education reported revenues of 2.6 billion yuan and a net profit of 180 million yuan, with a net operating cash flow of 560 million yuan [5]. - The company's "pending refund liabilities" reached 580 million yuan, indicating a significant financial burden compared to its revenue and cash flow [5]. Group 3: Customer Complaints - Zhonggong Education has faced over 130,000 complaints on the Black Cat Complaint platform, primarily related to delayed refunds [4].

Core Viewpoint - The company "Zhu Fan Er" has faced significant operational challenges, leading to halted construction projects, unpaid suppliers, and a growing number of customer complaints regarding refunds and service quality [6][10][12]. Group 1: Company Background - Zhu Fan Er, established in October 2015, is a new retail service provider in the home furnishing and building materials sector, headquartered in Beijing with branches in Shanghai and Chengdu [7]. - The company has raised a total of 321 million yuan through multiple funding rounds, with notable investors including金沙江创投 and 创新工场 [7]. - The CEO set an ambitious sales target of 10 billion yuan by 2025, aiming to open 11 new stores [7]. Group 2: Operational Issues - The Shanghai office of Zhu Fan Er has been closed, with reports of customers and suppliers facing difficulties in retrieving funds and materials [2][8]. - Many customers have reported that their renovation projects have been halted, with some suppliers claiming they are owed millions [4][10]. - Complaints about slow and difficult refund processes have been prevalent, with customers expressing frustration over unfulfilled promises of refunds [12][15]. Group 3: Financial Distress - The company has shown signs of financial distress, including a court-ordered asset freeze of 1 million yuan [18]. - Reports indicate that the company has been unable to process refunds, with some customers being told to collect items from stores as a form of compensation [15][18]. - The company’s operational difficulties have led to a significant decline in customer trust and satisfaction, with many customers feeling abandoned [10][19].