Core Insights - The bankruptcy of Iceland's Play Airlines has led to ongoing issues with ticket refunds, causing significant consumer complaints and discussions on social media [1][2] - Consumers face challenges in claiming compensation from the bankrupt airline due to complex legal procedures and cross-border issues [1][2] - Various travel OTA platforms are taking action to assist affected travelers, with some offering immediate refunds [2][3] Group 1: Bankruptcy Impact - Play Airlines, established in 2019, declared bankruptcy on September 29, 2023, due to high operational costs and intense competition, failing to achieve profitability [2] - Refund processes initiated by Icelandic banks require travelers to fill out forms, with potential delays of up to 90 days for processing [2] Group 2: OTA Platforms' Responses - Travel platforms like Fliggy have initiated emergency responses, offering full refunds to affected travelers, while others like Ctrip are coordinating with the airline for future policies [2][3] - The ability of Fliggy to provide refunds may be linked to its manageable order volume and financial stability, while larger platforms like Ctrip face potential financial strain from large-scale refunds [3] Group 3: Consumer Rights and Industry Risks - The inherent risks for OTA platforms include the high bankruptcy probability of regional low-cost airlines and the complexities of the agency chain [4][5] - Experts suggest that regulatory measures should be strengthened to protect consumer rights in cross-border transactions, including better information disclosure and complaint resolution mechanisms [5]