Core Points - The article discusses the implementation of a "pre-refund" mechanism for taxi services in Guangzhou, aimed at improving service quality and addressing consumer complaints [6][11] - The initiative is part of a broader effort by the Guangzhou Municipal Commission for Discipline Inspection and Supervision to enhance the business environment and tackle corruption [5][10] Group 1: Mechanism Implementation - The "pre-refund" mechanism allows passengers to receive refunds quickly if they encounter issues such as fare negotiation or overcharging, with complaints processed within one working day [7][9] - The mechanism has been adopted by over 58 taxi companies in Guangzhou, covering more than 96% of operational vehicles in the industry [8][9] Group 2: Impact on Service Quality - Since the implementation of the "pre-refund" mechanism, complaints related to taxi services have significantly decreased, with a reported 11% drop during the 137th Canton Fair and a 22% decrease during the summer travel season compared to the previous year [11] - The initiative has improved the overall service quality and consumer trust in the taxi industry, as evidenced by positive feedback from passengers [9][11] Group 3: Regulatory Oversight - The Guangzhou Municipal Commission for Discipline Inspection and Supervision has intensified supervision of the taxi industry, focusing on issues such as fare disputes and illegal practices [5][6] - The regulatory body employs data analysis and real-time monitoring to ensure compliance and address consumer grievances effectively [10][11]

Core Points - Guangzhou's transportation department has initiated a special crackdown on taxi violations from mid-June to the end of December, focusing on issues such as fare negotiation, refusal of service, and illegal operations by ride-hailing services [1][2] - The "pre-refund for violations" mechanism has been implemented, allowing passengers to report violations and receive refunds within one working day [1][2] Group 1 - The special crackdown has resulted in 300 cases of taxi violations being investigated as of July 4, with 209 cases occurring in key areas like Baiyun Airport and Guangzhou Tower, accounting for 70% of the total [1] - The "pre-refund for violations" mechanism covers four types of violations, including unauthorized route changes, failure to deliver passengers to their destination, unauthorized additional passengers, and improper use of fare meters [1] Group 2 - Over 58 taxi companies and more than 10,000 taxis in Guangzhou are participating in the "pre-refund for violations" mechanism, covering over 80% of the current industry vehicle scale [2] - The Guangzhou transportation enforcement department follows a strict principle of 100% investigation of complaints, 100% case filing with solid evidence, and 100% feedback on handling results [2]