Core Viewpoint - Meituan has responded to consumer complaints regarding delayed refunds, clarifying that the issues stem from incomplete information updates in their system rather than actual failures in processing refunds [1][5]. Group 1: Refund Issues - The main refund issues identified by Meituan include incomplete updates on refund information, leading to confusion about whether refunds have been processed and where the funds have gone [2]. - Refunds may show as "failed" without clear reasons, which Meituan attributes to three main causes: delayed updates on the order page, incorrect display of refund amounts, and issues with the original payment channels [3][4]. Group 2: System Updates and User Experience - Meituan stated that the problems with refund visibility are due to technical updates not being fully implemented, which has led to historical orders from 2014-2016 showing incorrect refund statuses [5]. - Users have reported that refunds for some orders were successfully processed but were not displayed correctly due to system updates, resulting in confusion about the actual status of their refunds [9][12]. Group 3: Customer Support and Solutions - Meituan has implemented measures to assist users in tracking their refunds, including allowing users to query the status of refunds for orders placed after 2017 [3][4]. - In cases where refunds cannot be processed back to the original payment method due to issues with the user's account, Meituan offers alternatives for users to receive their refunds [4][13].