Core Viewpoint - Meituan has responded to consumer concerns regarding delayed refunds, clarifying that the issues stem from incomplete information updates rather than actual refund failures [2][12]. Refund Issues Summary - The refund problems identified by Meituan include incomplete updates on refund statuses, leading to confusion about whether funds have been returned and where they have gone [3][4]. - Three main reasons for refund display issues were outlined: 1. Refunds may have been processed, but the order page did not reflect this due to delayed updates, causing user misunderstandings [4]. 2. Refunds may show as "0" due to system errors, with users advised to check their original payment channels for records [6]. 3. Refunds may appear successful, but users cannot find them in their original payment channels due to issues with those channels, leading to funds being returned to the user's Meituan wallet instead [8][10]. Technical Updates and User Feedback - Meituan acknowledged that the "refund not received" issue is primarily due to technical updates not being fully implemented, which has affected the timely display of refund statuses [12]. - Users have reported that many historical orders from 2014 to 2016 show unsuccessful refund statuses, raising questions about the company's explanations [12].

Core Viewpoint - Meituan has established a special customer service team to address recent user concerns regarding refund issues, ensuring that users can trace their orders and receive timely updates on refund statuses [1][9]. Refund Issues Summary - The refund issues reported by users can be categorized into two main types: 1. Delays in displaying refund progress information, which have been addressed by optimizing the information display for orders after 2017, allowing users to check their refund status independently [1][3]. 2. A small number of cases where users' payment channels (bank cards or third-party payment tools) encountered issues, leading to refunds being credited to the user's Meituan balance instead [3][7]. User Experience Enhancements - Meituan has clarified that if users see "refund successful" notifications, the funds have indeed been returned to their accounts, and any discrepancies in displayed refund amounts are due to system update errors [5][9]. - Users experiencing issues with refunds being displayed as "under review" or "processing" have been informed that these are due to delays in order information updates, which have now been resolved [3][9]. Communication and Support - Meituan is actively communicating with affected users through SMS and other channels to assist them in receiving their refunds, emphasizing that all refund data is traceable [9]. - The company is committed to improving its product features and functionality to enhance user experience and ensure a safer and more reliable consumption process [9].

Core Viewpoint - Recent issues regarding delayed refunds on Meituan have led to widespread user complaints, with some refunds dating back to 2015 still unresolved [1][5]. Group 1: User Complaints - Many users discovered that their refunds were stuck in "refund in progress" status, with some cases dating back several years [1]. - A user reported that a refund for a ticket purchased in 2015 was not reflected in their bank statement, despite other refunds being processed [1]. - Users have expressed frustration over the lack of specific solutions provided by Meituan's customer service [1]. Group 2: Company Response - Meituan's customer service announced the establishment of a special team to address refund issues and improve the tracking of orders [5]. - The company has stated that if users receive a "refund successful" notification, the funds have been returned to their accounts, denying claims of "no refund without inquiry" or "order deletion" [5]. - Meituan has identified two main categories of refund issues: outdated information display for orders before 2017 and problems with users' payment channels leading to refunds being credited to Meituan wallets instead [5][6]. Group 3: Technical Improvements - The technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 [5]. - For historical orders prior to 2017, users can still inquire through customer service for refund status [5]. - The company has addressed issues where refunds appeared as "under review" or "processing" due to delays in updating order information, which has now been resolved [6].

【被指"退款不到账"，美团回应】#美团退款##美团回应退款不到账# 对于网友质疑的"退款未到账"一 事，美团方面给出了回应。 此前多位消费者表示在美团遭遇订单退款难题。有消费者称，2018年审核通过的退款，直至近日才真正 退回自己的银行账户。 有消费者表示，有两笔2016年的订单显示退款0元，客服表示退到余额，但是并未查询到2017年之前的 余额明细，"今天客服打电话让我上传银行流水，确实没有退款，上传之后又说退到余额了，但是他们 也给不出证明。"类似的质疑声在社交媒体刷屏。 8月24日深夜，美团官方发布声明，对于网络上所传的"退款未到账"问题，主要分为两类，抱歉因为产 品功能信息展示不完善、不及时，导致大家产生了误解，"从我们梳理的订单数据看，每一笔退款数据 都可追溯，用户均可查询退款资金去向。"美团表示，已修复退款信息滞后问题，将帮助用户追溯每一 笔担心的订单。 美团表示，现有退款问题主要包括： 第一：退款信息更新不完整，钱不知道退了没有，以及退到了哪里。 第二：退款信息显示"失败"，不知道原因是什么，后续如何退回。 但极端情况下，如果用户"钱包余额"状态异常、功能受限，或注销了相关账户，系统自动退款时， ...

Group 1 - The core issue addressed is the refund process and user concerns regarding delayed refunds on the Meituan platform [1][3] - Meituan has established a special customer service team to address refund inquiries and has improved the display of refund information for orders placed after 2017, allowing users to track their refunds independently [1][9] - For historical orders prior to 2017, users can still inquire about their refund status through customer service [1] Group 2 - The refund issues are categorized into two main types: one related to the platform's information display and the other concerning payment channel anomalies for a small number of users [3][7] - Users experiencing refunds that show as "under review" or "processing" are informed that this is due to delayed updates, which have been resolved [3][5] - In cases where refunds fail, the funds will be returned to the user's Meituan wallet, but if the wallet is inactive or the account is closed, users must contact customer service for assistance [7][9] Group 3 - Meituan emphasizes that all refund data is traceable and users can verify the status of their refunds [9] - The company acknowledges that the misunderstanding arose from inadequate and untimely information display and is committed to enhancing product features for a better user experience [9]

Core Viewpoint - The article addresses the issue of users reporting "refunds not received" on Meituan, highlighting the company's response and the nature of the problems encountered [1]. Group 1: User Refund Issues - Meituan's customer service announced the establishment of a special team to address refund issues reported by users on social media [1]. - The refund issues are categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings; the other involves a small number of cases where users' payment channels (bank cards or third-party payment tools) experience issues, causing refunds to be credited to the user's Meituan balance instead [1]. - A very small portion of orders showed "refund failed" due to problems with users' payment channels, with the system redirecting refunds to the user's wallet balance [1].

Group 1 - Meituan held the 2025 Top 100 Hairdressers Ecological Conference in Shanghai, establishing the Craftsman Growth Alliance to support hairdressers through various initiatives [1][2] - Nearly 300,000 hairdressers have earned income through Meituan since 2024, with a 260% year-on-year increase in platform traffic generated by their works [2] - The platform has become a significant entry point for young consumers in the beauty industry, with 59% of users under 30 years old, including over 36% from the post-2000 generation [2] Group 2 - The "Top 100 Hairdressers" list has expanded to 58 cities nationwide, featuring 4,500 hairdressers, with plans for further professional support for craftsmen [2] - Meituan aims to connect more consumer demands through online services, with the online rate for the hair brand Tenyu Styling reaching 100% and a 52% increase in annual transaction orders [2] - The company emphasizes the importance of showcasing skilled craftsmen to enhance their income and career development opportunities [2]

Group 1 - The core viewpoint emphasizes the importance of maintaining a healthy industry ecosystem and resisting disorderly competition [1] - Meituan and Ele.me both highlight the negative impact of selling goods and services at prices significantly below cost, which distorts price signals and disrupts market competition [1] - The companies advocate for the continuous improvement of services to promote healthy competition and stimulate consumer activity [1]

Group 1 - The market regulatory authority held discussions with major platform companies including Ele.me, Meituan, and JD.com, emphasizing the need for strict compliance with relevant laws such as the E-commerce Law, Anti-Unfair Competition Law, and Food Safety Law [1] - The regulatory body urged these platforms to implement their responsibilities rigorously and to standardize promotional activities, promoting rational competition [1] - The goal is to create a win-win ecosystem for consumers, merchants, delivery riders, and platform companies, thereby fostering a healthy and sustainable development of the food service industry [1]

Group 1 - The market regulatory authority has interviewed major platform companies including Ele.me, Meituan, and JD.com, emphasizing the need for compliance with various laws such as the E-commerce Law and the Anti-Unfair Competition Law [1] - The regulatory body requires these platforms to strictly implement their responsibilities and further standardize promotional activities to ensure rational competition [1] - The goal is to create a win-win ecosystem for consumers, merchants, delivery riders, and platform companies, promoting the healthy and sustainable development of the food service industry [1]