Core Viewpoint - Meituan-W (03690) announced the grant of a total of 11.8286 million restricted stock units as part of its post-IPO share incentive plan, aimed at rewarding employees and service providers [1] Group 1 - The company will grant a total of 11.8148 million shares to several employee participants [1] - Additionally, 13,800 shares will be granted to certain service providers, contingent upon acceptance and the terms of the post-IPO share incentive plan [1]

Core Viewpoint - The article highlights the strong performance of Meituan-W (3690.HK) during the Double Eleven sales event, with the stock price rising nearly 7% to surpass the 100 HKD mark, while also noting the company's efforts to expand into overseas markets [1] Group 1: Stock Performance - Meituan-W's stock price increased by nearly 7% during the Double Eleven sales event [1] - The stock price surpassed the 100 HKD threshold [1] Group 2: Market Expansion - Meituan is actively exploring opportunities in overseas markets [1] - The company is reportedly increasing its recruitment efforts, particularly for high-paying positions [1] Group 3: Recruitment Efforts - Keeta, a subsidiary or related entity, is intensifying its hiring, offering high salaries for various roles [1] - Positions include data analysts with monthly salaries up to 90,000 HKD and senior algorithm experts with annual salaries of 1.2 million HKD [1]

Core Viewpoint - The article emphasizes the importance of consumer rights protection in China and outlines various channels available for consumers to file complaints regarding product quality, service issues, and misleading advertisements [1]. Group 1: National Complaint Platforms - The primary and most authoritative complaint channel is the "12315" platform, managed by the State Administration for Market Regulation, which handles general consumer disputes such as false advertising and product quality issues [2]. - Consumers can initiate complaints through three methods: calling 12315, visiting the "National 12315 Platform" website, or using the corresponding app and WeChat mini-program [2]. - The platform's advantages include its authority and broad coverage, with complaints being assigned to local market supervision bureaus for verification and mediation [2]. Group 2: Industry Regulatory Departments - Different industries have corresponding regulatory bodies, such as the China Banking and Insurance Regulatory Commission for financial issues and the Ministry of Industry and Information Technology for telecommunications [3]. - These industry-specific platforms offer stronger expertise and a better understanding of industry standards, making it easier to obtain clear responses for specialized issues [3]. - However, the need for consumers to identify the correct regulatory body can complicate the complaint process [3]. Group 3: E-commerce and Company Platforms - E-commerce platforms like Taobao and JD.com have internal complaint channels that allow for quick responses and short processing times [4]. - The self-handling by companies often prioritizes maintaining platform order, which can lead to dissatisfaction among consumers if they feel treated unfairly [4]. - In cases of inadequate responses, consumers may need to resort to more public channels to express their grievances [4]. Group 4: Third-party Complaint Platforms and Media Channels - Independent third-party complaint platforms, such as the "Black Cat Complaint" website operated by Sina, have emerged to provide transparent public channels for consumers [5]. - These platforms allow for public display of complaints, enabling companies to respond directly, which can expedite resolution and enhance accountability [5]. - Traditional media also play a significant role in amplifying consumer issues, particularly for companies that repeatedly fail to address complaints [5]. Group 5: Recommendations for Choosing Channels - Consumers are advised to retain all relevant evidence, such as invoices and communication records, to support their claims [6]. - It is important to clearly articulate the issue and desired resolution while remaining objective [6]. - Depending on the nature of the complaint, consumers should select the appropriate channel, starting with internal complaints and escalating as necessary [7].

Core Viewpoint - Meituan has responded to consumer concerns regarding delayed refunds, clarifying that the issues stem from incomplete information updates rather than actual refund failures [2][12]. Refund Issues Summary - The refund problems identified by Meituan include incomplete updates on refund statuses, leading to confusion about whether funds have been returned and where they have gone [3][4]. - Three main reasons for refund display issues were outlined: 1. Refunds may have been processed, but the order page did not reflect this due to delayed updates, causing user misunderstandings [4]. 2. Refunds may show as "0" due to system errors, with users advised to check their original payment channels for records [6]. 3. Refunds may appear successful, but users cannot find them in their original payment channels due to issues with those channels, leading to funds being returned to the user's Meituan wallet instead [8][10]. Technical Updates and User Feedback - Meituan acknowledged that the "refund not received" issue is primarily due to technical updates not being fully implemented, which has affected the timely display of refund statuses [12]. - Users have reported that many historical orders from 2014 to 2016 show unsuccessful refund statuses, raising questions about the company's explanations [12].

Core Viewpoint - Meituan has established a special customer service team to address recent user concerns regarding refund issues, ensuring that users can trace their orders and receive timely updates on refund statuses [1][9]. Refund Issues Summary - The refund issues reported by users can be categorized into two main types: 1. Delays in displaying refund progress information, which have been addressed by optimizing the information display for orders after 2017, allowing users to check their refund status independently [1][3]. 2. A small number of cases where users' payment channels (bank cards or third-party payment tools) encountered issues, leading to refunds being credited to the user's Meituan balance instead [3][7]. User Experience Enhancements - Meituan has clarified that if users see "refund successful" notifications, the funds have indeed been returned to their accounts, and any discrepancies in displayed refund amounts are due to system update errors [5][9]. - Users experiencing issues with refunds being displayed as "under review" or "processing" have been informed that these are due to delays in order information updates, which have now been resolved [3][9]. Communication and Support - Meituan is actively communicating with affected users through SMS and other channels to assist them in receiving their refunds, emphasizing that all refund data is traceable [9]. - The company is committed to improving its product features and functionality to enhance user experience and ensure a safer and more reliable consumption process [9].

Core Viewpoint - Recent issues regarding delayed refunds on Meituan have led to widespread user complaints, with some refunds dating back to 2015 still unresolved [1][5]. Group 1: User Complaints - Many users discovered that their refunds were stuck in "refund in progress" status, with some cases dating back several years [1]. - A user reported that a refund for a ticket purchased in 2015 was not reflected in their bank statement, despite other refunds being processed [1]. - Users have expressed frustration over the lack of specific solutions provided by Meituan's customer service [1]. Group 2: Company Response - Meituan's customer service announced the establishment of a special team to address refund issues and improve the tracking of orders [5]. - The company has stated that if users receive a "refund successful" notification, the funds have been returned to their accounts, denying claims of "no refund without inquiry" or "order deletion" [5]. - Meituan has identified two main categories of refund issues: outdated information display for orders before 2017 and problems with users' payment channels leading to refunds being credited to Meituan wallets instead [5][6]. Group 3: Technical Improvements - The technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 [5]. - For historical orders prior to 2017, users can still inquire through customer service for refund status [5]. - The company has addressed issues where refunds appeared as "under review" or "processing" due to delays in updating order information, which has now been resolved [6].

Core Viewpoint - Meituan has responded to consumer complaints regarding delayed refunds, clarifying that the issues stem from incomplete information updates in their system rather than actual failures in processing refunds [1][5]. Group 1: Refund Issues - The main refund issues identified by Meituan include incomplete updates on refund information, leading to confusion about whether refunds have been processed and where the funds have gone [2]. - Refunds may show as "failed" without clear reasons, which Meituan attributes to three main causes: delayed updates on the order page, incorrect display of refund amounts, and issues with the original payment channels [3][4]. Group 2: System Updates and User Experience - Meituan stated that the problems with refund visibility are due to technical updates not being fully implemented, which has led to historical orders from 2014-2016 showing incorrect refund statuses [5]. - Users have reported that refunds for some orders were successfully processed but were not displayed correctly due to system updates, resulting in confusion about the actual status of their refunds [9][12]. Group 3: Customer Support and Solutions - Meituan has implemented measures to assist users in tracking their refunds, including allowing users to query the status of refunds for orders placed after 2017 [3][4]. - In cases where refunds cannot be processed back to the original payment method due to issues with the user's account, Meituan offers alternatives for users to receive their refunds [4][13].

Group 1 - The core issue addressed is the refund process and user concerns regarding delayed refunds on the Meituan platform [1][3] - Meituan has established a special customer service team to address refund inquiries and has improved the display of refund information for orders placed after 2017, allowing users to track their refunds independently [1][9] - For historical orders prior to 2017, users can still inquire about their refund status through customer service [1] Group 2 - The refund issues are categorized into two main types: one related to the platform's information display and the other concerning payment channel anomalies for a small number of users [3][7] - Users experiencing refunds that show as "under review" or "processing" are informed that this is due to delayed updates, which have been resolved [3][5] - In cases where refunds fail, the funds will be returned to the user's Meituan wallet, but if the wallet is inactive or the account is closed, users must contact customer service for assistance [7][9] Group 3 - Meituan emphasizes that all refund data is traceable and users can verify the status of their refunds [9] - The company acknowledges that the misunderstanding arose from inadequate and untimely information display and is committed to enhancing product features for a better user experience [9]

Core Viewpoint - The article addresses the issue of users reporting "refunds not received" on Meituan, highlighting the company's response and the nature of the problems encountered [1]. Group 1: User Refund Issues - Meituan's customer service announced the establishment of a special team to address refund issues reported by users on social media [1]. - The refund issues are categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings; the other involves a small number of cases where users' payment channels (bank cards or third-party payment tools) experience issues, causing refunds to be credited to the user's Meituan balance instead [1]. - A very small portion of orders showed "refund failed" due to problems with users' payment channels, with the system redirecting refunds to the user's wallet balance [1].

Group 1 - Meituan held the 2025 Top 100 Hairdressers Ecological Conference in Shanghai, establishing the Craftsman Growth Alliance to support hairdressers through various initiatives [1][2] - Nearly 300,000 hairdressers have earned income through Meituan since 2024, with a 260% year-on-year increase in platform traffic generated by their works [2] - The platform has become a significant entry point for young consumers in the beauty industry, with 59% of users under 30 years old, including over 36% from the post-2000 generation [2] Group 2 - The "Top 100 Hairdressers" list has expanded to 58 cities nationwide, featuring 4,500 hairdressers, with plans for further professional support for craftsmen [2] - Meituan aims to connect more consumer demands through online services, with the online rate for the hair brand Tenyu Styling reaching 100% and a 52% increase in annual transaction orders [2] - The company emphasizes the importance of showcasing skilled craftsmen to enhance their income and career development opportunities [2]