Core Points - The incident involving a guest at a Home Inn hotel in Guangzhou highlights ongoing safety and hygiene issues within the chain [1][2][3] - The hotel management has acknowledged the incident and is currently investigating the cause of the malfunctioning fire sprinkler system [2][4] - Home Inn has a history of safety and hygiene complaints, raising concerns about the overall management and operational standards of the brand [3][4] Group 1: Incident Details - A guest reported that a fire sprinkler in their hotel room unexpectedly discharged dirty water, damaging personal belongings [1][2] - The hotel staff claimed that the sprinkler malfunction was due to infrequent use, which can cause initial water to be dirty [2] - The hotel has not provided an official accident report or the results of any inspections conducted [2] Group 2: Previous Complaints - Home Inn has faced multiple complaints regarding hygiene, including a case where a guest found fecal matter in a showerhead [3] - Another incident involved a guest being forcibly entered by hotel staff, raising serious concerns about security protocols [3][4] - The brand's history of safety issues has led to public scrutiny and calls for improved management practices [4] Group 3: Company Background - Home Inn is a subsidiary of BTG Hotels, which completed a merger with Home Inn in April 2016 [4] - The company has previously issued apologies for safety management failures and has committed to improving its operational standards [4]

近日，消费者王女士向南都N视频记者反映称，其与朋友入住广州一如家酒店后，"房间的消防喷淋装 置凌晨突然洒出污水，个人物品被浸泡受损，始终未收到事故报告单。"8月6日，涉事酒店负责人就此 事回应称，"目前暂未了解到喷头爆裂的具体原因，自然爆裂在行业内基本上概率很低，正跟进保险定 损并与顾客协商赔偿方案。" 事实上，这已并非如家酒店首次被曝安全卫生问题。2024年5月，有网友发文称，"贵阳一如家酒店房间 花洒粘有'粪便'状异物。"随后，山西襄汾一家如家商旅酒店工作人员，被指在客人还未退房时强行刷 开房门。而如家酒店集团曾就"女子被陌生男子强行拖拽"一事公开致歉。 被投诉消防喷淋洒出污水致物品受损 王女士表示，7月31日，其与朋友共三人入住如家酒店广州珠江新城杨箕地铁站店，凌晨5点还在睡觉 时，突然听到一声巨响，屋顶开始喷水，大量行李物品被污水浸泡受损，后续行程也被耽误。王女士等 人跟南都记者强调，她们并没有在消防喷淋装置上悬挂任何物品，"我们当天到酒店已经很晚了，没有 洗衣服，当天也没有下雨，衣服不会是湿的，而且如家有烘干机。" 其向南都记者提供的其与酒店方沟通的聊天截图显示，工作人员称"第一时间联系消防维保部门 ...