铁路便民服务
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涉辽宁多列高铁!宠物托运升级,多少钱?
Xin Lang Cai Jing· 2026-02-14 21:57
Core Insights - The article discusses the upgraded services provided by China Railway Express for the Spring Festival travel season, specifically focusing on the "Light Travel" luggage service and pet transportation service, which aim to ease the burden of returning home during this busy period [1] Group 1: Light Travel Service - The "Light Travel" service allows passengers to have their luggage picked up from their home and delivered to the train station, or even directly to the train platform, enhancing convenience for travelers [9] - This service is available within a 35-kilometer radius of the train station, and can be booked through the 12306 app or the China Railway Express mini-program [9] - The pricing for the service is set at 68 yuan per item for home-to-station or station-to-home delivery, and 98 yuan for direct delivery to the train platform [9] Group 2: Pet Transportation Service - The new pet transportation service allows pets to travel on high-speed trains, with the option for owners to book a seat for their pets even if they are not traveling on the same train [11] - The pricing for pet transportation is based on distance, with costs ranging from 558 yuan for distances up to 1000 kilometers to 1258 yuan for distances over 2000 kilometers, including a complimentary insurance of 2000 yuan [11] - The service is available at several stations in Liaoning, including Shenyang North Station and Dalian North Station, and features smart boxes that monitor the pet's environment during transit [11][12] Group 3: Senior Citizen Services - A dedicated telephone booking service has been introduced for senior citizens aged 60 and above, allowing them to book tickets easily by calling the 12306 customer service [12] - This initiative aims to enhance accessibility for older passengers who may not be familiar with mobile applications [12] Group 4: Technological Support - The logistics technology provided by Cainiao enables efficient order processing, space allocation, and route matching, significantly improving service delivery times [12] - The smart boxes used for pet transportation are equipped with real-time monitoring capabilities, ensuring the safety and comfort of pets during their journey [12]
铁路部门暖心服务保障出行顺畅
Xin Lang Cai Jing· 2026-02-11 22:53
Core Insights - The number of cross-regional travelers has been steadily increasing since the start of the 2026 Spring Festival travel season, prompting the China Railway Beijing Group to implement various convenient service measures to enhance passenger travel experience [1][2] Group 1: Service Enhancements - The railway department has upgraded hardware facilities to provide a comfortable travel environment, including adding waiting seats at busy stations and improving free charging facilities [1] - The introduction of a "quiet carriage" service has been expanded to cover more "D", "G", and "C" series high-speed trains during the Spring Festival [1] - A dedicated 12306 phone ticket purchasing service for elderly travelers has been launched to facilitate their ticket buying process [1] Group 2: Additional Services - The "Snow Equipment Convenience Service" has been expanded to include "D" and "G" trains between Beijing and Chongli, catering to winter sports enthusiasts [2] - A convenient mailing service has been established at 28 stations, allowing travelers to send restricted items easily [2] - The "Light Travel" service has been extended to 14 stations, enabling luggage delivery from door to station and vice versa [2] Group 3: Passenger Support - Green fast channels have been set up at major stations for urgent passengers, providing quick entry and ticket checking services [2] - Priority services for vulnerable groups, including the elderly, sick, and pregnant women, have been enhanced with dedicated assistance [2] - Collaboration with local transportation departments has been established to ensure smooth connections, including extended metro hours and increased bus and taxi services during peak arrival times [2]
2026春运便民升级 “轻装行”扩至111个车站
Yang Shi Xin Wen· 2026-01-28 22:56
Core Viewpoint - The 2026 Spring Festival travel rush will begin on February 2, with a peak in railway passenger flow expected on February 13, and new convenient services will be implemented to enhance travel ease [1] Group 1: Spring Festival Travel - The railway department anticipates a peak in passenger flow on the 26th day of the lunar month, which corresponds to February 13 [1] - A series of convenient services will be introduced to facilitate travel during the Spring Festival [1] Group 2: "Light Travel" Service - China Railway Express expanded the "Light Travel" service trial to include 92 new stations in cities such as Harbin, Changchun, Tianjin, and others, bringing the total to 111 stations [3] - The "Light Travel" service offers door-to-door luggage transportation for travelers, allowing them to book through the railway 12306 App or WeChat mini-program [4] - The service charges are based on the number of items, with fees of 68 yuan per item for "departure to station" and "station to destination," and 98 yuan per item for "departure to train platform" and "train platform to destination" [4] Group 3: Luggage Regulations - The luggage weight and size must comply with the regulations set by the National Railway Group, allowing 10 kg for children, 35 kg for diplomats, and 20 kg for other travelers [6] - The maximum dimensions for luggage on regular trains is a total of 160 cm, while for high-speed trains, it is 130 cm [6]
青藏铁路推出行李接送服务
Xin Lang Cai Jing· 2026-01-19 18:12
Core Viewpoint - The introduction of the "Light Travel" service by China Railway Qinghai-Tibet Group aims to enhance travel convenience for passengers during the 2026 Spring Festival, particularly for those traveling to and from the Tibetan Plateau [1] Group 1: Service Expansion - The "Light Travel" service has been expanded to include 111 train stations, including key hubs such as Xining, Lhasa, Harbin, Changchun, and Tianjin, effectively covering major cities and transportation hubs across the country [1] - This service expansion addresses the common issue of carrying large luggage during the Spring Festival travel period, providing a more convenient travel experience for passengers [1] Group 2: Service Details - The service maintains its core standards, with the same booking methods, processing procedures, service items, and pricing structure, ensuring ease of use for travelers [2] - Passengers can book the "Door-to-Station" service 48 hours to 4 hours before departure and the "Station-to-Door" service 24 hours to 1 hour before arrival, allowing for efficient luggage handling [2] - Specific luggage regulations are in place, allowing children to carry 10 kg, diplomats 35 kg, and other passengers 20 kg, with size restrictions for luggage on different train types [2] Group 3: Customer Support - Travelers can obtain more information and make reservations through the 12306 App, WeChat mini-programs, or by calling customer service hotlines [2]
“坐高铁不用自己扛行李了”,南京站、南京南站均已开通铁路“轻装行”服务
Xin Lang Cai Jing· 2026-01-17 06:24
Core Viewpoint - The introduction of the "Light Travel" service by China Railway Express aims to ease the burden of transporting large luggage for travelers, expanding its coverage to 111 stations nationwide by 2026, enhancing convenience for train travel [1][7]. Group 1: Service Overview - The "Light Travel" service allows travelers to book luggage transportation from home to the station or from the station to home, with specific time frames for booking [2][8]. - The service is available for travelers within a 35-kilometer radius of the station, providing two options: "from home to station" and "from station to home" [8]. Group 2: Booking and Pricing - Travelers can book the service through the railway 12306 app, WeChat mini-program, or China Railway Express WeChat mini-program after purchasing their train tickets [7]. - The pricing structure is transparent: 68 yuan per item for "from home to station" or "from station to home," and 98 yuan per item for "from home to platform" or "from platform to home" [8]. Group 3: Weight and Size Regulations - Luggage weight and size must comply with the regulations set by the National Railway Group: ordinary passengers can carry 20 kg, children 10 kg, and diplomats 35 kg [3][8]. - For regular trains, the total dimensions of a single piece of luggage must not exceed 160 cm, while for high-speed trains, it must not exceed 130 cm [4][8].