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铁路部门暖心服务保障出行顺畅
Xin Lang Cai Jing· 2026-02-11 22:53
Core Insights - The number of cross-regional travelers has been steadily increasing since the start of the 2026 Spring Festival travel season, prompting the China Railway Beijing Group to implement various convenient service measures to enhance passenger travel experience [1][2] Group 1: Service Enhancements - The railway department has upgraded hardware facilities to provide a comfortable travel environment, including adding waiting seats at busy stations and improving free charging facilities [1] - The introduction of a "quiet carriage" service has been expanded to cover more "D", "G", and "C" series high-speed trains during the Spring Festival [1] - A dedicated 12306 phone ticket purchasing service for elderly travelers has been launched to facilitate their ticket buying process [1] Group 2: Additional Services - The "Snow Equipment Convenience Service" has been expanded to include "D" and "G" trains between Beijing and Chongli, catering to winter sports enthusiasts [2] - A convenient mailing service has been established at 28 stations, allowing travelers to send restricted items easily [2] - The "Light Travel" service has been extended to 14 stations, enabling luggage delivery from door to station and vice versa [2] Group 3: Passenger Support - Green fast channels have been set up at major stations for urgent passengers, providing quick entry and ticket checking services [2] - Priority services for vulnerable groups, including the elderly, sick, and pregnant women, have been enhanced with dedicated assistance [2] - Collaboration with local transportation departments has been established to ensure smooth connections, including extended metro hours and increased bus and taxi services during peak arrival times [2]
2026年春运开启(视频)
Zhong Guo Jing Ji Wang· 2026-02-02 02:58
Core Insights - The Spring Festival travel period in 2026 will last from February 2 to March 13, totaling 40 days, with an expected railway passenger volume of 540 million [1] - In the Beijing area, the number of passengers is projected to reach 19.947 million, an increase of 392,000 compared to 2025, representing a growth rate of 2% [1] Service Enhancements - The railway department will introduce a "12306" phone ticket purchasing service for elderly passengers and trial a limited-time online free ticket refund policy [1] - The range of services will be expanded to include "quiet carriages," "light travel," and high-speed train pet transportation [1] - The variety of food options on high-speed trains will continue to increase, catering to diverse and personalized passenger needs [1]
春运40天预计发送旅客4147万人次,国铁北京局服务升级:线上免费退票、高铁托运宠物
Xin Lang Cai Jing· 2026-02-01 07:59
Core Viewpoint - The 2026 Spring Festival travel rush in China is expected to see an increase in passenger volume, with the Beijing Railway Bureau forecasting a total of 41.47 million passengers, marking a 2.5% increase from 2025 [1][3]. Group 1: Passenger Volume and Transportation Arrangements - The Spring Festival travel period will run from February 2 to March 13, lasting a total of 40 days, with 15 days before the festival and 25 days after [1]. - The Beijing area is projected to send 19.947 million passengers, an increase of 2% compared to 2025 [1]. - To meet the transportation demand, the Beijing Railway Bureau will arrange 278 pairs of temporary and direct high-speed trains, focusing on major cities such as Harbin, Shenyang, and Qingdao [3]. Group 2: Passenger Services and Experience Enhancements - A series of convenient services will be introduced to improve the travel experience, including a dedicated phone service for elderly passengers to purchase tickets [3]. - Online self-service for free ticket refunds will be trialed, allowing passengers to cancel tickets within 30 minutes of payment if done more than 4 hours before departure [3]. - The "quiet carriage" service will be expanded to cover more high-speed trains, and additional seating and charging facilities will be provided at busy stations [3][5]. Group 3: Additional Services and Amenities - The "Light Travel" service will be expanded to 14 stations, offering luggage delivery from door to station and vice versa [5]. - Pet transportation services will be available at 11 stations and on 39 trains, allowing passengers to travel with their pets [5]. - New dining options will be introduced on high-speed trains, including four festive meal sets designed to cater to diverse passenger tastes [6].
国铁北京局2026年春运预计发送旅客4147万人次
Bei Jing Shang Bao· 2026-02-01 06:57
Group 1 - The core viewpoint of the news is that during the 2026 Spring Festival travel season, China Railway Beijing Bureau Group Co., Ltd. expects to send 41.47 million passengers, an increase of 993,000 passengers or 2.5% compared to 2025 [1] - In the Beijing area, the expected number of passengers is 19.947 million, which is an increase of 392,000 passengers or 2% compared to 2025 [1] - The bureau will arrange 278 pairs of temporary and direct high-speed trains, focusing on destinations such as Harbin, Shenyang, Changchun, Taiyuan, Datong, Hohhot, Qingdao, Shijiazhuang, Baoding, and Zhangjiakou [1] Group 2 - The company will introduce a 12306 telephone ticket purchasing service for elderly passengers to facilitate their ticket buying process [1] - A trial of online free ticket refunds will be implemented, allowing passengers who purchase tickets through the official 12306 online platform to self-process refunds within 30 minutes of payment and more than 4 hours before departure [1] - The "quiet carriage" service will be expanded to cover more D, G, and C series high-speed trains, along with increased ticketing prompts and guidance signs [2] Group 3 - The company will enhance its catering services by introducing four new "Jing Tie Jia Shan" New Year meal packages to meet the diverse dining needs of travelers [2] - The catering options will be tailored to different routes and passenger preferences, implementing a "one line, one plan; one train, one menu" approach [2] - Additional services such as "light luggage," "pet transportation," and "ski equipment convenience" will be expanded at over 10 stations and 39 trains operated by the bureau [2]