Core Viewpoint - The article discusses the practice of bank employees exchanging tasks related to consumer loans and other banking services as a response to performance pressure, highlighting the implications of this behavior on the banking industry and its employees [3][15][19]. Task Exchange in Banking - Bank employees, particularly customer managers, often engage in task exchanges to meet performance indicators, especially during critical periods like the end of a quarter or half-year [2][6]. - Tasks exchanged include consumer loan testing, savings account openings, credit card applications, and personal pension account setups [2][10]. Performance Pressure - The pressure to meet performance metrics is significant, as these metrics are closely tied to employees' income, promotions, and job security [3][13]. - Employees may resort to social media to seek help from peers in completing their tasks, indicating a widespread reliance on mutual assistance within the industry [7][8]. Implications of Task Exchange - While task exchanges may provide short-term relief from individual performance pressure, they can lead to data distortion, as completed tasks do not accurately reflect market demand or customer satisfaction [15][17]. - This behavior may foster a dependency on shortcuts, potentially misleading management about the health of the business and customer needs [15][19]. Recommendations for Improvement - Experts suggest that banks should shift their performance evaluation criteria to focus on quality and customer satisfaction rather than solely on quantity [18][20]. - A more flexible and long-term oriented performance assessment system is recommended, incorporating employee skill development and customer engagement metrics [19][22].