银行服务优化

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交通银行开卡测评:办卡全程50分钟,有市民称等候时间长
Nan Fang Du Shi Bao· 2025-08-14 02:32
结果显示,被测评银行在防诈执行方面表现优异,用户在银行新办卡时,填写反诈宣传教育确认、接受 银行员工的反诈宣传已经成为必备流程。但出于反诈考量,过度限额也成为了"痛点"。目前新开卡单 笔/单日限额大多在5000元,部分银行表示,可以在使用3-6个月后,根据实际情况,申请提高额度。 此外,因把握风险防控与金融便民的尺度不一,8家银行网点在为记者办卡中存在两极分化,既有部分 银行网点因服务高效、流程顺畅,获得90分的高分,也有部分银行因流程冗长、过度限制转账额度等拉 低了用户体验,最低仅59分。 网点:交通银行南城支行 时长:约50分钟 总得分:70分 8月7日下午,记者来到交通银行南城支行,当天支行内有不少人正在排队等候,进门需要自己扫码取 号,并自行填写《合法开立和使用银行账户承诺书》《不参与犯罪承诺书》。 为防范电信诈骗、洗钱等风险,银行开卡流程趋严,但部分网点"层层加码"或"一刀切"过度限制交易额 度等问题亦引发关注。 东莞情况如何?南都"民呼我测 共建美好东莞"栏目实地走访8家银行网点,南都N视频记者以办理一类 储蓄卡为目标,从办事效率、合规性、防诈执行、服务质量四个方面,对比办卡总时长,开卡提供材 料 ...
三次暖心服务助力清退资金返还
Jiang Nan Shi Bao· 2025-06-09 03:26
Group 1 - The article highlights the importance of personalized service for elderly customers in banking, showcasing a case where a senior citizen faced challenges in accessing funds and received dedicated assistance from bank staff [1][2] - The bank staff demonstrated patience and understanding, guiding the elderly customer through the process of fund retrieval and ensuring that he felt reassured about his financial situation [1][2] - The narrative emphasizes the need for banks to optimize service processes for special groups, such as the elderly, by providing tailored services and enhancing financial education to protect their investments [2] Group 2 - The article illustrates a positive customer experience, where the elderly customer ultimately received his funds, leading to a sense of relief and gratitude towards the bank staff [2] - It reflects the bank's commitment to customer service and the mission of serving the community, particularly vulnerable populations like the elderly [2] - The case serves as a reminder of the importance of effective communication and support in the banking industry, especially when dealing with clients who may have limited technological skills [1][2]