Core Viewpoint - Xibei has issued an apology to customers acknowledging the gap between its production processes and customer expectations, and it is committed to making improvements to enhance customer experience [1][15]. Group 1: Apology and Commitment - Xibei expresses deep regret for the concerns and confusion caused to customers and appreciates the feedback received [1][15]. - The company reassures customers that it adheres to strict food safety standards and complies with national laws and regulations [2][17]. Group 2: Improvement Measures - Xibei is actively working on addressing customer concerns by adjusting its food preparation processes, moving from centralized kitchen operations to on-site cooking at stores [3][17]. - By October 1, 2025, Xibei will implement several changes across its nationwide stores, including: 1. Switching to non-GMO soybean oil for all dishes that currently use soybean oil [4][17]. 2. Preparing children's meal beef sauce on-site instead of using pre-made products [5][17]. 3. Making children's beef patties fresh at the store [6][17]. 4. Using whole yellow croaker for children's fish sticks, prepared fresh at the store [7][17]. 5. Preparing lamb skewers fresh at the store [8][17]. 6. Cooking pork ribs fresh at the store for the pork and sauerkraut dish [9][17]. 7. Preparing braised meat for the meat sandwich fresh at the store [10][17]. 8. Cooking shredded chicken fresh at the store for the spicy chicken dish [11][17]. 9. Making oatmeal millet porridge fresh at the store with added fresh pumpkin slices [12][17]. Group 3: Ongoing Engagement and Transparency - Xibei acknowledges that the planned improvements are insufficient and invites customers to continue providing suggestions for further enhancements [13][15]. - The founder of Xibei, Jia Guolong, emphasizes a customer-centric approach, stating that the company will adapt based on customer feedback [14][15]. - Xibei commits to transparency in its operations and encourages customers to monitor the implementation of its improvement measures [15][20].