转自：新华财经 银警协作拦截电信诈骗，守护市民资金安全 随着电信诈骗手段不断升级，冒充"公检法"等精准诈骗案件频发，部分消费者尤其老年群体风险防范意 识薄弱，易受不法分子诱导。招商银行青岛分行建立"银警协作快速响应机制"，通过三方面举措筑牢防 线。 一是强化员工情景识别能力，招商银行青岛分行定期组织全员开展诈骗案例演练，聚焦"客户神情紧 张、频繁接听陌生电话、执意大额转账且言辞含糊"等典型异常行为，系统化提升一线人员的风险敏感 度与识别精准度，让潜在诈骗行为无处遁形。二是搭建实时风险干预闭环，招商银行青岛分行在业务办 理中，一旦发现可疑交易线索，工作人员第一时间主动核实客户转账用途，对涉及"安全账户""保密要 求"等高危关键词的情况立即触发预警，同步暂停业务办理，并迅速与反诈中心建立联动沟通，确保干 预及时、处置精准。三是构建多方联动处置体系，招商银行青岛分行主动与市公安局、辖区街道社区深 化合作，搭建高效畅通的信息共享渠道，形成"银行预警—公安核查—社区联动"的处置链条，实现风险 事件快速核查、涉案资金链及时冻结，最大限度降低客户财产损失。 瞄准青年群体需求，开展青年夜校专题培训。招商银行青岛分行与专业机构 ...

Group 1: Offline Anti-Fraud Initiatives - The company has placed well-designed anti-fraud brochures in prominent locations within its service halls, detailing common fraud types and prevention methods in an easy-to-understand manner [1] - Eye-catching posters and roll-up banners are displayed to create an immediate anti-fraud awareness atmosphere for customers upon entering the branch [1] - An LED screen outside the branch continuously displays anti-fraud slogans, emphasizing the importance of verifying information and not clicking on unknown links [1] - Staff actively distribute promotional materials and patiently answer customer inquiries while conducting business transactions [1] - "Anti-Fraud Micro Lectures" are held during customer wait times, where staff share real fraud cases and teach customers about common fraud tactics and prevention techniques [1] Group 2: Online Anti-Fraud Education - The company has established a comprehensive anti-fraud promotional matrix through online platforms such as WeChat and mobile banking apps [2] - Regular articles on the WeChat account analyze fraudsters' methods and psychological strategies, providing practical prevention advice and emergency response measures [2] - Short anti-fraud videos are produced, featuring professionals who simulate typical fraud scenarios to help customers understand the fraud process more intuitively [2] - A dedicated anti-fraud section is set up on the mobile banking app's homepage, offering personalized fraud alerts based on big data analysis for different customer demographics [2] - Targeted fraud prevention tips are provided for specific customer groups, such as young customers receiving alerts about online gaming scams and older customers being warned about pension fraud [2]