Core Viewpoint - The facial cleansing chain brand "Washing Bear" (洗脸熊), endorsed by celebrity Louis Koo, has faced multiple complaints from consumers regarding store closures and difficulties in obtaining refunds, leading to significant consumer dissatisfaction [1][3][4]. Group 1: Company Background - "Washing Bear" is operated by Guangdong Aimei Xiong Beauty Technology Co., Ltd., established in 2021, and is headquartered in Haizhu District, Guangzhou [7]. - The brand promotes itself as a skin cleansing service, claiming "not to sell products, only to wash faces," targeting both male and female consumers [4]. Group 2: Service Pricing and Consumer Complaints - The cost of services at "Washing Bear" ranges from tens to hundreds of yuan, with specific packages priced between 53 yuan and 240 yuan, and average spending in Shanghai exceeding 100 yuan per visit [4]. - Consumers have reported that after store closures, refunds are difficult to obtain, and membership cards are not honored at other locations [1][3]. Group 3: Regulatory Response and Company Actions - The Haizhu District Business Department and Market Supervision Bureau have received multiple complaints and are monitoring the situation closely [3][9]. - In response to the complaints, the company acknowledged the issue, stating that the closures were due to individual stores operating without proper communication with headquarters, and has initiated legal proceedings against those stores [10][14]. - The company has committed to improving its management practices, including establishing a "supervision complaint green channel" and enhancing the approval process for partner stores to prevent future incidents [14].

Core Viewpoint - The facial cleansing care chain brand "Washing Bear" has faced multiple store closures, leading to consumer complaints about prepaid card issues and refunds [1][2][4] Group 1: Company Response - The founder of Washing Bear, Tang Huabo, expressed regret over the inadequate supervision and pledged to protect consumer rights [1][4] - Washing Bear has initiated legal proceedings against the involved stores that closed without proper communication with headquarters, violating cooperation agreements [2][4] - The company has confirmed that over 2,600 stores nationwide are still operating normally and that services have not been affected [1][4] Group 2: Consumer Impact - Consumers reported being unable to use their prepaid cards at other Washing Bear locations, raising suspicions about the stores' intentions prior to closure [1][2] - The company acknowledged the shortcomings in managing prepaid funds and the need for better oversight of franchise operations [5][6] Group 3: Remedial Actions - Washing Bear has established a "supervision complaint green channel" for consumers to report issues, ensuring efficient handling of complaints and refunds [6] - The company will publicly disclose the progress of legal actions against the violating stores to maintain consumer trust and brand reputation [6] - A comprehensive upgrade of the store admission review process will be implemented to prevent similar incidents in the future [6]