Core Viewpoint - The company has proactively implemented emergency response measures to ensure efficient claims services during the recent severe winter weather across multiple regions in China, demonstrating its commitment to serving the public [1][12]. Group 1: Emergency Response Measures - The company initiated its emergency response plan 48 hours in advance, sending over one million safety alerts and disaster reduction guidelines to customers through various channels [3]. - A 24-hour duty system was established to coordinate the deployment of investigation vehicles, rescue equipment, and emergency supplies, ensuring readiness for peak claims during snowy weather [3]. Group 2: Regional Actions - In North China, the Beijing branch launched five service initiatives on the first day of snowfall, handling 3,256 car insurance claims and 374 rescue operations, which was seven times the usual volume [4]. - The Shanxi branch prepared in advance by holding a special meeting to allocate investigation resources and stockpile necessary materials, receiving positive feedback from car owners for their proactive assistance [4]. - The Inner Mongolia branch established a three-tier command system and deployed 169 emergency vehicles and 91 rescue vehicles, utilizing technology such as AI and drones to expedite claims processing [6]. Group 3: Collaboration and Community Support - The Urumqi branch in Xinjiang opened a green channel for claims and coordinated with eight inspection centers, receiving 1,198 claims, a 13.45% increase year-on-year [8]. - The Qingdao branch conducted emergency drills with traffic police to enhance response efficiency, achieving a five-minute response time from alert to vehicle removal [9]. - The company extended its services beyond claims to include risk prevention, providing agricultural guidance and emergency supplies to affected communities [12].