Core Insights - The article highlights the significant advancements in the application of AI digital humans in government services, marking a new era of intelligent governance [3][8]. Group 1: Policy and Technological Support - The Central Cyberspace Administration and the National Development and Reform Commission have issued guidelines for the deployment of AI models in government services, emphasizing the need for typical scenarios to explore AI applications [3]. - The guidelines provide policy support for the large-scale application of AI digital humans in government, indicating a shift towards intelligent governance [3][7]. Group 2: Efficiency and Cost Reduction - The implementation of AI digital humans has led to a 50% reduction in processing time for complex tasks in government service centers, significantly alleviating pressure on service windows [6]. - Online platforms have achieved a 90% instant response rate for common inquiries, resulting in "zero waiting" for citizens [6]. - The annual human resource costs have decreased by 25%, aligning with the guideline's principle of "collective development" [6]. Group 3: Emotional Engagement and User Experience - AI digital humans possess six basic emotional expression capabilities, transforming government services from "cold processes" to "warm dialogues" [6]. - Future developments aim to enhance user experience through emotion recognition and personalized policy recommendations based on user profiles [7]. Group 4: Future Prospects - The dual drivers of policy benefits and technological iteration suggest a promising future for AI digital humans in government applications [7]. - The "one location builds, multiple locations reuse" model proposed in the guidelines aligns with the full-scenario adaptability of AI digital humans, allowing for rapid deployment across various platforms [7].