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政务AI数字人迎来风口:两部委印发《政务领域人工智能大模型部署应用指引》
Sou Hu Cai Jing· 2025-10-18 02:53
Core Insights - The article highlights the significant advancements in the application of AI digital humans in government services, marking a new era of intelligent governance [3][8]. Group 1: Policy and Technological Support - The Central Cyberspace Administration and the National Development and Reform Commission have issued guidelines for the deployment of AI models in government services, emphasizing the need for typical scenarios to explore AI applications [3]. - The guidelines provide policy support for the large-scale application of AI digital humans in government, indicating a shift towards intelligent governance [3][7]. Group 2: Efficiency and Cost Reduction - The implementation of AI digital humans has led to a 50% reduction in processing time for complex tasks in government service centers, significantly alleviating pressure on service windows [6]. - Online platforms have achieved a 90% instant response rate for common inquiries, resulting in "zero waiting" for citizens [6]. - The annual human resource costs have decreased by 25%, aligning with the guideline's principle of "collective development" [6]. Group 3: Emotional Engagement and User Experience - AI digital humans possess six basic emotional expression capabilities, transforming government services from "cold processes" to "warm dialogues" [6]. - Future developments aim to enhance user experience through emotion recognition and personalized policy recommendations based on user profiles [7]. Group 4: Future Prospects - The dual drivers of policy benefits and technological iteration suggest a promising future for AI digital humans in government applications [7]. - The "one location builds, multiple locations reuse" model proposed in the guidelines aligns with the full-scenario adaptability of AI digital humans, allowing for rapid deployment across various platforms [7].
展厅服务升级的智能引擎,AI数字人开启智慧展厅新时代
Sou Hu Cai Jing· 2025-09-13 08:04
Core Insights - The emergence of AI digital humans is transforming traditional exhibition halls into interactive and immersive experiences that blend technology, culture, and business strategy [1][6] - AI digital humans are becoming essential in smart exhibition halls, providing personalized interaction and 24/7 service, significantly enhancing service efficiency and quality [3][5] Group 1: AI Digital Human Technology - AI digital humans, such as the Shiyou Bota developed by Shiyou Technology, utilize advanced AI technologies like voice recognition and natural language processing to engage with visitors in real-time [3][5] - The technology allows for tailored interactions based on visitor preferences, creating a "one-to-one" service experience [4][6] Group 2: Application and Impact - AI digital humans can be customized to fit the theme and style of the exhibition hall, acting as unique "virtual ambassadors" that enhance visitor engagement [4][6] - The introduction of AI digital humans has led to measurable improvements, such as a 30% increase in average visitor dwell time and a 40% improvement in understanding of products and culture [6][7] - Museums utilizing AI digital humans have seen a 25% increase in visitor numbers, particularly attracting younger audiences [7] Group 3: Future Prospects - As AI technology continues to evolve, the application of AI digital humans in exhibition halls is expected to expand, driving service upgrades and providing visitors with smarter, more convenient, and personalized experiences [7]