Core Insights - The China Postal Savings Bank (PSBC) held the 2025 Digital Finance Conference, showcasing its advancements in digital finance and the launch of its mobile banking version 11.0, emphasizing its commitment to technology-driven financial services [1] - The bank's president, Liu Jianjun, highlighted the transformative impact of technology on the banking sector, focusing on AI's role in reshaping traditional financial models and enhancing service delivery [2] Digital Strategy - PSBC has adopted a "Digital Postal Savings" strategy, implementing an "AI+" initiative to optimize financial supply, reduce financing costs, and improve service experiences, maintaining a focus on serving the real economy [2] - The bank has hosted the Digital Finance Conference for three consecutive years, evolving its strategy from initial exploration to practical implementation and now to a new era of digital finance [2] AI Capabilities - PSBC is enhancing its AI capabilities by focusing on data, computing power, and algorithms, establishing a robust AI infrastructure that supports business innovation [3] - The bank has received the People's Bank of China Financial Technology Development Award for three consecutive years, indicating its leadership in financial technology [3] AI2ALL Ecosystem - The "AI2ALL" digital ecosystem aims to integrate AI capabilities across various service dimensions, enhancing internal efficiency and external outreach [4] - PSBC has identified nearly 260 application scenarios for its AI capabilities within the "AI2ALL" framework [4] Operational Efficiency - The bank is utilizing intelligent tools across all operational processes, from front to back office, to enhance organizational efficiency and management precision [5] - In the front office, PSBC is leveraging intelligent marketing tools to provide personalized services, moving away from traditional broad marketing approaches [6] Risk Management - In the middle office, PSBC is using intelligent models to improve risk control and business efficiency, creating a new paradigm that balances business growth with risk management [6] Customer Service Enhancement - PSBC is integrating AI into its service delivery across offline, remote, and online channels, aiming to provide seamless and intelligent customer experiences [7] - The bank has introduced cloud-based services and intelligent outbound calling to enhance customer interaction and responsiveness [7][8] Mobile Banking Innovation - The latest version of PSBC's mobile banking app incorporates AI to redefine financial services, offering personalized features and enhanced security measures [8] - The app has received high ratings in user experience, ranking second in overall evaluation among major banks, with top scores in user experience for three consecutive years [8]