数据无处不在，但没有一兆 字节可以视为理所当然。首席数据官（CDO）是负责从企业数据中获取最 大价值的高管。CDO通常监督数据管理功能并制定组织的数据战略，包括 数据治理、数据质量、数据 分析和数据安全。 Liberty Mutual保险公司首席企业数据和数据科学官Emily Lyons表示，要成为有效的CDO，需要构建多 种能力。在一次在线采访中，她指出需要深入了解所服务的业务，以及数据如何帮助该业务保持竞争力 并推动成功。"这是制定强有力数据战略的关键。" AI和数据服务公司Indicium的联合创始人兼CDO Daniel Avancini表示，CDO必须了解业务的每个部分， 包括其挑战和机遇，以及数据和AI如何帮助高效解决这些挑战。在电子邮件采访中，他说，解决挑战 通常意味着投资新的数据平台、聘请顶级数据工程师或举办如何更好使用现有工具的培训课程。"关键 是首先关注业务目标，数据排在第二位。" 内部支持 拥抱变化 当今的IT世界正在快速变化，影响着CDO的前进道路。Lyons说："看看最近两年技术的进步，特别是生 成式AI。理解新兴技术对路线图的影响并确定如何利用这些进步是成功的关键。" Avanci ...

Salesforce (CRM) Conference Summary Company Overview - **Company**: Salesforce (CRM) - **Date**: May 29, 2025 - **Context**: Post-earnings conference call discussing company performance and future strategies Key Points Financial Performance - **CRPO (Current Remaining Performance Obligations)**: Strong performance, exceeding market expectations [6] - **Stock Performance**: Stock down 15% previously, but showing signs of recovery [4] Market Environment - **Macro Environment**: Enterprise software market remains measured, with positive outlook despite concerns about deceleration in sales, service, and commerce [7][6] - **Customer Sentiment**: High energy and excitement among developers, partners, and customers, indicating a positive internal culture [8] Strategic Initiatives - **Data Strategy**: Emphasis on the integration of Data Cloud and AgentForce, highlighting the importance of harmonizing enterprise data for better customer engagement [10][12] - **Informatica Acquisition**: Seen as a strategic move to enhance data capabilities and customer offerings, with a focus on AI and data sovereignty [15][16] - **AgentForce Development**: Positioned as a transformative tool for customer engagement, with ongoing evolution to meet diverse use cases [24][28] Product Innovations - **AgentForce**: Currently in early stages of adoption, with potential for expansion into various business functions beyond customer service [24][30] - **Action-Based Pricing Model**: Introduction of new pricing strategies to accommodate different use cases, moving beyond traditional conversation-based models [28][44] Competitive Landscape - **Service Cloud Expansion**: Plans to broaden the scope of Service Cloud to include employee service and IT operations, not just customer service [35] - **Response to Competitors**: Salesforce remains confident in its differentiation within the CRM market despite emerging competition [34] Risk Management - **Economic Sensitivity**: Preparedness for potential economic slowdowns, with strategies in place to maintain growth across sectors and regions [55][60] - **Sector-Specific Strategies**: Focus on public sector efficiency and retail pricing strategies to navigate market dynamics [57][58] Customer Engagement - **Use Cases**: Examples of successful implementations, such as FinAir, showcasing the effectiveness of AgentForce in improving customer service [49] - **Self-Service Growth**: Strong performance in self-service segments, indicating customer confidence in investing in new technologies [59] Future Outlook - **Innovation Pipeline**: Continued focus on integrating AI and data solutions to enhance customer experiences and operational efficiency [52][53] - **Market Positioning**: Salesforce aims to leverage its diverse portfolio and geographic reach to adapt to changing market conditions [60] Additional Insights - **Cultural Shift**: Emphasis on collaboration between humans and AI agents to enhance productivity rather than replace jobs [30][39] - **Flexibility in Pricing**: Acknowledgment of the evolving nature of AI pricing models, with a commitment to offering customers flexible options [41][45] This summary encapsulates the key discussions and insights from the Salesforce conference, highlighting the company's strategic direction, market positioning, and future growth opportunities.