This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: There is a loyalty perception gap between leaders and customers — 89% of executives say customer loyalty has increased in recent years, while only 39% of consumers agree, according to a survey released Monday by PwC. Just over half of shoppers say their most common reason to stop using or buying from a brand is a bad experience with its products or services, acc ...

Core Insights - Snipp Interactive Inc. has formed a strategic partnership with Inmar Intelligence to enhance digital grocery incentives through Snipp's Financial Media Network, targeting millions of bank customers [1][2][3] - The collaboration allows Inmar's retail partners to reach over 67 million consumers and expand their loyalty programs, integrating with BankAmeriDeals in Q4 2025 [2][4] - This partnership aims to deliver over $12 billion in savings to consumers in 2025, providing a new channel for CPG brands to engage with consumers at critical spending decision points [4] Company Overview - Snipp Interactive Inc. is a leading Platform-as-a-Service (PaaS) company specializing in loyalty and promotions, with a focus on generating unique zero-party data for insights [5][6] - Inmar Intelligence has over 45 years of experience in data-driven media and incentive solutions, helping brands and retailers improve efficiencies and save consumers billions [8] Market Impact - The partnership creates a high-impact, data-driven method for brands to connect with consumers, leveraging machine learning and AI for real-time campaign optimization [3][4] - For banks, this integration enhances customer engagement with loyalty programs by providing everyday grocery savings [4] - CPG brands gain a powerful media opportunity to drive product trial and build loyalty while capturing actionable first-party data [4]

Funding & Valuation - Pointsville raised $10 million to accelerate growth in Central and South America [1] - The deal valued Pointsville at $84 million [1] Company Overview - Pointsville is a Pittsburgh-based company [1] - Pointsville helps businesses manage digital assets and loyalty programs [1]

Core Insights - Fast food is losing market share to fast-casual restaurants as consumer preferences shift towards healthier and more diverse dining options [1][2][3] - Despite the overall decline in fast food, some Quick-Serve Restaurants (QSRs) are successfully adapting and reporting strong same-store sales growth [2][4] Group 1: Industry Trends - Fast-casual establishments are increasingly popular, offering customizable menu choices and better dining experiences, which appeal to health-conscious consumers [2][3] - QSRs still account for 80% of total restaurant transaction volume, indicating significant revenue potential for those that adapt to changing consumer preferences [3] Group 2: Company Performances - Dutch Bros Inc. reported a 6% same-store sales growth in Q2 and a 28% revenue increase to $415 million, driven by a unique in-store experience and a strong loyalty program with 70% adoption [6][7][8] - Yum Brands' Taco Bell achieved a 4% same-store sales growth in Q2, leveraging digital marketing and appealing to younger consumers, while its chicken sales increased by 50% [9][10][11] - Domino's Pizza experienced a 3.4% same-store sales growth in Q2, although it missed EPS projections due to foreign currency issues; its loyalty program has nearly 36 million members [12][13]

Core Viewpoint - Brinker International reported strong second-quarter earnings, with significant same-store sales growth, indicating resilience in consumer dining habits despite a cautious outlook for the remainder of 2025 [1][2][3]. Financial Performance - Overall revenue reached $1.46 billion, reflecting a 20% year-over-year increase [2]. - The company achieved a remarkable 54% year-over-year growth in earnings, showcasing its pricing power and ability to attract customers [2]. - Same-store sales growth for Chili's and Maggiano's chains was reported at 21.3% [1]. Future Outlook - The company provided cautious guidance for 2025, highlighting potential volatility in commodity costs and emphasizing menu innovation, digital ordering, and loyalty programs to enhance customer engagement [4]. - Analysts project a 12.65% earnings growth over the next 12 months, which is above the sector average [8]. Market Position - EAT stock has been one of the strongest-performing restaurant stocks over the past five years, trading at an attractive valuation of around 19x forward sales, which is a discount to the sector average [7][8]. - Despite recent gains, EAT stock is still down overall for the last five days, indicating a need for further confirmation of a new trend [2][9]. Stock Performance and Analyst Ratings - The current price target for EAT stock is $156.41, with a consensus hold rating among analysts [9][11]. - The stock is trading near the consensus price target, and analysts have been raising their price targets in the last two months [10][11].

Industry Overview - Many big airlines are losing money from flying passengers [1] - A vast loyalty business props up airlines, consumers, and credit-card issuers [1]

Core Insights - First Watch Restaurant Group reported Q2 2025 revenue of $307.9 million, slightly exceeding analyst expectations of $306.6 million, but diluted EPS of $0.03 fell short of the $0.05 estimate and declined from $0.14 in the prior year [1][2][5] Financial Performance - Revenue increased by 19.1% year-over-year from $258.6 million in Q2 2024 [2][5] - Same-restaurant sales growth was 3.5%, with a 2.0% rise in same-restaurant guest count [2][5] - Adjusted EBITDA was $30.4 million, down 13.9% from $35.3 million in Q2 2024 [2] - Restaurant-level operating profit margin decreased from 21.9% to 18.6% [2][7] Company Overview - First Watch operates a chain of sit-down restaurants focusing on breakfast, brunch, and lunch, with 600 locations across 31 states [3] - The company emphasizes fresh, made-to-order dishes and avoids microwaves and deep fryers [3] Strategic Initiatives - The company is pursuing aggressive growth through new restaurant openings and franchise acquisitions, aiming for over 2,200 locations in the U.S. [4][6] - Key strategies include a "Follow the Sun" menu philosophy, investment in digital ordering, and a culture focused on employee retention and guest satisfaction [4] Market Dynamics - Despite strong sales growth, the company faced significant cost inflation, leading to a drop in income from operations margin to 2.4% from 6.4% in the prior year [7] - High prices for commodity ingredients and increased labor costs contributed to margin pressures [7][10] Future Outlook - Management raised full-year adjusted EBITDA guidance to $119–123 million, anticipating revenue growth of about 20% for fiscal 2025 [11] - Same-restaurant sales growth is expected to be in the low single digits, with cost inflation anticipated to peak in Q2 and moderate thereafter [12]