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Financial Performance - The company reported a 16% increase in net revenues and a 12% increase in adjusted net income on a non-GAAP currency neutral basis compared to the previous year [5][33] - Operating expenses rose by 14%, with operating income increasing by 17% [34] - Net income and EPS increased by 12% and 14% respectively, with EPS reaching $4.15, including a $0.09 contribution from share repurchases [34] Business Line Performance - Payment Network net revenue grew by 13%, driven by domestic and cross-border transaction growth [38] - Value-added services and solutions net revenue increased by 22%, with acquisitions contributing approximately 4 percentage points to this growth [38] - The company continues to expand its partnerships with major retailers and fintechs, enhancing its service offerings [7][10][11] Market Performance - Worldwide gross dollar volume (GDV) increased by 9% year-over-year, with U.S. GDV up by 6% and international GDV up by 10% [35] - Cross-border volume increased by 15% globally, reflecting growth in both travel and non-travel related spending [36] - Card present transactions grew significantly, with contactless transactions now representing 75% of all in-person switch purchase transactions [37] Company Strategy and Industry Competition - The company is focused on diversifying its business model and enhancing its product offerings to capture new market opportunities [6][22] - The strategy includes leveraging advanced analytics, loyalty programs, and security solutions to differentiate from competitors [7][18] - The company is also expanding its presence in the commercial payments space, targeting small businesses and fleet card solutions [22][73] Management Commentary on Operating Environment and Future Outlook - Management remains optimistic about growth, citing strong consumer spending supported by low unemployment and wage growth [6][44] - The company is tightening its full-year net revenue outlook to the high end of the previously shared range, expecting low teens growth on a currency neutral basis [46] - Ongoing geopolitical and economic uncertainties are acknowledged, but the company believes its diversified business model will mitigate risks [44][45] Other Important Information - The company repurchased $2.3 billion worth of stock during the quarter, with an additional $1 billion planned through July 2025 [34] - The effective tax rate is expected to be in the 20% to 21% range for both Q3 and the full year [50] Q&A Session Summary Question: Impact of lapping portfolios on growth metrics - Management confirmed that the lapping of portfolios, including Citizens and Wells Fargo, has had a pronounced impact on year-over-year growth metrics and will continue to do so [53][55] Question: Differentiation in value-added services - The company emphasized its carefully curated portfolio of value-added services, particularly in cybersecurity and consumer engagement, which allows for pricing power [62][66] Question: Cross-border volume growth expectations - Management noted that cross-border volumes are well diversified and continue to grow, with travel volumes representing about 60% of total cross-border volumes [95] Question: Client incentives and rebates - Management indicated that client incentives as a percentage of payment network assessments are expected to increase in the second half of the year, driven by competitive market dynamics [99] Question: Market share in regions with strong local players - The company is focused on differentiating its product set in markets like Brazil and India, emphasizing partnerships and competitive solutions to capture market share [111]

Financial Data and Key Metrics Changes - The company's net income for the quarter was EUR 3.7 billion, slightly below the previous quarter, but showed a positive evolution of almost 10% year on year [5][47] - Return on Average Equity (ROAE) was EUR 16.4 billion, slightly below the first quarter, with an 80 basis points growth in ROE [5][47] - Net Interest Income (NII) decreased by 3.3% due to market NII and carryover costs, but client NII showed a positive evolution [5][40] Business Line Data and Key Metrics Changes - Consumer finance grew by 16%, while card spending increased by 13% in the quarter [37][18] - The SME segment saw an 11% growth, indicating a positive trend despite macroeconomic challenges [37][70] - The company reduced exposure in unsecured personal loans by 34% year on year, focusing on higher quality portfolios [39][44] Market Data and Key Metrics Changes - The average SOLIC rate increased to 15%, impacting the market NII and overall profitability [41][59] - The company reported a 1.9% growth in client NII, benefiting from a better mix of assets and liabilities [40][41] - The percentage of Non-Performing Loans (NPL) for individuals fell to 4% from 4.1%, indicating improved asset quality [44] Company Strategy and Development Direction - The company aims for a profitability target of 20% to 21% in the coming years, focusing on technology and customer service improvements [8][49] - There is a strong emphasis on digital transformation and enhancing customer engagement through the ONE App [10][25] - The strategy includes diversifying the portfolio and improving efficiency while maintaining a focus on customer satisfaction [23][49] Management's Comments on Operating Environment and Future Outlook - Management expressed concerns about high interest rates in Brazil and their impact on profitability, but remains committed to achieving a 20% ROE [56][60] - The company is optimistic about growth in the SME sector, despite macroeconomic challenges, and plans to increase its market share [68][70] - Management highlighted the importance of maintaining a disciplined approach to capital allocation and risk management [62][88] Other Important Information - The company is investing 30% more in technology compared to previous years, aiming to enhance operational efficiency [27][28] - There is a focus on merging branches to improve service quality while reducing operational costs [30][31] - The introduction of AI across various functions is expected to drive efficiency and improve customer service [32][35] Q&A Session Summary Question: Concerns about ROE and interest rates - Management acknowledged the challenges posed by high interest rates but emphasized their commitment to achieving a 20% ROE through efficiency and improved asset management [52][56][60] Question: Asset quality concerns in SMEs - Management remains optimistic about the SME sector, indicating plans for cautious growth while monitoring macroeconomic conditions [66][70] Question: Write-off policies and asset quality - Management clarified that write-offs are based on expected losses, and they are proactively managing portfolios to ensure a cleaner balance sheet [78][79] Question: Growth in individual portfolios and payroll loans - Management is focusing on reallocating portfolios towards higher income segments while being cautious with payroll loans due to profitability concerns [90][94][96]