Core Viewpoint - Beijing Bank is actively expanding its personal pension services in response to the nationwide implementation of the personal pension system starting December 15, 2024, aiming to enhance customer satisfaction and operational efficiency through innovative technology solutions [1][8]. Group 1: Business Development - Beijing Bank was one of the first commercial banks authorized to offer personal pension services, launching its operations on November 25, 2022, and has since adhered to a customer-centric service philosophy [1]. - As of February 2025, the number of personal pension accounts opened by Beijing Bank has exceeded 1.8 million [1]. - The bank introduced a reservation system for non-pilot cities on August 29, 2023, to prepare for the nationwide rollout of the personal pension system [2]. Group 2: Technological Innovation - Beijing Bank developed the "P1/P2 Account Opening Method" to facilitate rapid account opening for reservation customers, significantly reducing processing time and enhancing customer experience [2][6]. - The account opening process was optimized, with the P1 phase now accounting for only 14% of the total processing time, greatly improving operational efficiency [3]. - The bank implemented a distributed microservices architecture to support high concurrency and performance in the account opening process [3][5]. Group 3: Operational Efficiency - On December 15, 2024, Beijing Bank successfully opened personal pension accounts for 137,000 customers, achieving a high conversion rate of 92% for reservations [8]. - The bank's coordinated efforts led to surpassing 1.7 million personal pension accounts opened on the first day of the nationwide rollout [8]. - The bank's management interface allows for real-time monitoring of account opening statistics and supports flexible resource allocation during peak times [7]. Group 4: Future Strategy - Beijing Bank plans to continue leveraging digital strategies to enhance its pension services, targeting customers who have not yet opened accounts or made contributions [8][9]. - The bank aims to introduce a range of financial products, including government bonds and index funds, to diversify investment options for customers [8]. - The bank is committed to a comprehensive digital transformation strategy, focusing on providing high-quality services to its aging customer base [9].