Retail turnaround

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As Target chases a comeback, its new CEO must take on skeptical investors and customers
CNBCยท 2025-08-20 20:41
Core Viewpoint - Target is facing significant challenges including declining sales, reduced customer loyalty, and investor skepticism as it prepares for a leadership transition with new CEO Michael Fiddelke [2][3][4] Financial Performance - Target's fiscal second-quarter results showed a continued decline in sales compared to the previous year, with customer traffic and average spending per trip also decreasing [2][3] - The company's market value has dropped from $129 billion in 2021 to approximately $45 billion [3] - Target's annual sales have remained roughly flat over the past four years, with expectations of a low-single-digit percentage decline in total sales for the current fiscal year [15] Leadership Transition - Michael Fiddelke, who has been with Target for about two decades, will succeed Brian Cornell as CEO and is tasked with revitalizing the company [4][5] - Fiddelke's appointment was met with a negative reaction from investors, leading to a more than 6% drop in stock price on the announcement day, contributing to a year-to-date loss of about 27% [7][8] Customer Experience and Brand Identity - Target has lost some of its key attributes such as clean stores and appealing merchandise, leading to customer dissatisfaction and a shift to competitors [12][17] - The company is working to restore its reputation as a strong merchant and improve the shopping experience, with plans to enhance its merchandise and customer service [20][23] Strategic Initiatives - Fiddelke has outlined priorities including refreshing merchandise, enhancing customer experience, and leveraging technology for business improvement [20] - Recent collaborations, such as the limited-time collection with Kate Spade, have shown positive sales trends, indicating potential for recovery [21] - Target aims to revamp its hardlines and home goods categories to drive sales growth, with new product lines already showing popularity [22][23]