This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Staffing levels are the No. 1 barrier to providing customers exceptional products and service, according to a Gallup survey of 23,000 employees during Q3 2025. Across employment positions, 37% of employees cited having the right number of people to do the work as the top barrier; notably, leaders, managers and project managers saw staffing as a larger problem ...

More than 30,000 nurses and health care professionals are going on strike at Kaiser Permanente facilities in California and Hawaii. The workers union says they are calling for fairer wages and more staffing. Kaiser said in a statement in part that it remains willing to reach an agreement with the union.The union says the strike will affect more than two dozen hospitals and hundreds of clinics. Kaiser says there are plans in place to make sure patients can still get the care they. ...

Operational Efficiency - The company aims to improve morning day part performance and ensure adequate staffing throughout the day [1] - The Green Apron service model focuses on reducing minimum staffing hours and optimizing partner allocation [1] - During peak hours, more Green Apron partners will be deployed, including dedicated drive-thru personnel and "play callers" for mobile orders [2] - The company is implementing "smart queue" technology to sequence orders correctly [3] - The goal is to deliver cafe orders in under four minutes and drive-thru orders in under four minutes, while ensuring mobile orders are on time and accurate [3] Business Performance - The company has observed transaction gains [3]

Industry Recognition - The document highlights Canada's Best Recruiting And Temporary Staffing Firms for 2025 [1]

FEMA and Disaster Relief Policy - The report suggests a potential shift in federal disaster relief responsibilities, with the Trump administration considering reducing FEMA's role and shifting responsibilities to states [1][2] - The report raises concerns about the politicization of FEMA, suggesting the president might use disaster relief to reward political allies and punish opponents [3][4] - FEMA has reportedly been losing employees and underprepared for disaster season, raising concerns about its capacity to respond effectively [6][7] - The report highlights a perceived lack of leadership and focus within the Department of Homeland Security (DHS) during a crisis [8][9][11] Impact of Underfunding and Staffing - Understaffing at FEMA is hindering the agency's ability to provide adequate and timely assistance to disaster-stricken areas [7][11] - Restrictions on contract limits (e.g., $100,000 limit) are slowing down FEMA's ability to proactively deploy resources [18] - Key programs like Disaster Survivor Assistance teams, which bring government services directly to affected communities, have reportedly been stopped [20][21] Concerns for Future Disaster Response - Gutting FEMA could disproportionately affect states and communities with fewer resources, making it harder for them to respond to and recover from disasters [25] - The potential loss of FEMA funding could jeopardize the capabilities of urban search and rescue teams, which are crucial for saving lives [26][27] - The report questions whether the second and third-order effects of defunding FEMA have been thoroughly considered [28]