Workflow
机场
icon
Search documents
大兴机场连续四年获评千万级服务质量优秀机场第一名
Core Insights - Beijing Daxing International Airport has been recognized as an "Excellent Service Quality Airport" for the fourth consecutive year, reflecting high industry and public recognition of its service quality [1][3] Summary by Categories Service Quality Evaluation - The 2024 evaluation for airports with over 10 million passengers includes five dimensions: passenger satisfaction, airline satisfaction, flight punctuality, complaint management, and professional review [3] - Daxing Airport achieved a perfect score in ACI passenger satisfaction for five consecutive years and ranked first in CAPSE satisfaction [3] Operational Efficiency - In 2024, Daxing Airport recorded a flight departure punctuality rate of 88.31% and a release punctuality rate of 92%, ranking first and second among 23 major coordinated airports in the country [4] - The airport operates over 220 flight routes, connecting more than 200 domestic and international destinations, enhancing travel options for passengers [4] Service Innovations - Daxing Airport has upgraded its international paperless service and enhanced security check efficiency, contributing to improved passenger flow [4] - The airport introduced a Wi-Fi login passport authentication method and established seven functional zones to cater to diverse needs of international travelers [5] Cultural and Commercial Integration - Daxing Airport promotes a blend of urban lifestyle services and aviation experiences, offering a variety of dining options and commercial services [8] - The airport features exhibitions and cultural performances, enhancing the travel experience and promoting Chinese culture [8] Accessibility and Special Services - Daxing Airport has received a three-star certification for its barrier-free environment and offers personalized services for elderly and disabled travelers [12] - The airport provides amenities such as sleep pods and 24-hour dining options to accommodate overnight and transit passengers [12]
内蒙古机场集团6家机场在2024年民用机场服务质量评价中全部荣获服务质量优秀机场奖
Core Points - The 2024 Civil Airport Service Quality Evaluation Report was jointly released by the China Civil Airport Association, the Civil Aviation Science and Technology Research Institute, and the Civil Aviation News, highlighting the performance of 102 airports with annual passenger throughput exceeding 1 million [1] - Inner Mongolia Airport Group's six member airports received the Excellent Airport Service Quality Award, with Hohhot, Hulunbuir, and Tongliao airports winning for four consecutive years, and Baotou and Chifeng airports for three consecutive years [1] - The evaluation criteria required airports to rank in the top third of their category and achieve a score of 85 or above, with 35 airports recognized for their service quality [1] Company Initiatives - Inner Mongolia Airport Group focuses on customer-centric service, enhancing service management, brand value, and proactive service culture to support high-quality development [2] - In 2024, the group launched a "Civil Aviation Service Quality Improvement Year" initiative, implementing 151 service measures aimed at addressing passenger needs [2] - The group established a closed-loop management mechanism for passenger feedback, conducted 69 service risk warnings, and developed four new service training courses to improve staff capabilities [2] Achievements - The group received 57 awards in total, including the "Inner Mongolia Top 100 Brands" for its "China Service Enjoy the Prairie" brand, and was recognized as a "Benchmark Enterprise for Brand Building in Inner Mongolia" [2] - The implementation of a service empowerment mechanism led to over 1,050 instances of assistance for passengers, resulting in a 60.93% year-on-year decrease in complaint acceptance rates and a 115.21% increase in service commendations [2] - The group aims to enhance passenger experience by exploring new ideas and solutions for service quality improvement, aligning with the strategic directives of the regional government and the Civil Aviation Administration's "Genuine Service" requirements [3]
天津滨海机场荣获“服务规范优秀机场”
中国民航网 通讯员陈子旭、张喜欣 报道:2025年4月21日,由中国民用机场协会、中国民航科学技术研 究院和中国民航报社共同发布《2024年民用机场服务质量评价报告》,正式公布2024年度民用机场服务 质量评优结果,天津滨海国际机场获评"服务规范优秀机场"。 天津滨海机场始终秉持以旅客为中心的服务理念,紧盯打造"一流机场"实现高质量发展的目标,围 绕"保安全、创价值、聚合力、走前列"工作主线,赋能特殊需求旅客服务,优化服务设施及环境,升级 全流程人文感受,丰富航空服务产品,持续提升服务管理能力和治理水平,以服务质量评价为"助推 器",让主动提升服务质量成为机场服务发展的内生动力。 ( 本文图片均由天津滨海机场提供 ) 以旅客需求为中心 赋能特殊需求旅客服务 机场开展专项需求调研,持续做好各类特殊客群旅客的差异化服务,落实天津市、民航局各级对老人等 特殊旅客、军人及随行家属相关服务工作要求。 问询环节,为方便老年旅客、聋哑人士及外籍旅客快速找到服务点,设置大号字符提示牌、四国语言指 示牌、手绘位置指示图、航站楼内"点对点"步行距离可视图等,此外,还准备了小米书写板、医药箱等 便民物品,方便及时取用。 值机及登机 ...
三大指数涨跌不一,交通运输ETF(159666)逆势翻红
Mei Ri Jing Ji Xin Wen· 2025-04-22 02:38
Core Viewpoint - The A-share market showed mixed performance on April 22, 2025, with the domestic demand sector strengthening, particularly in the transportation sector, which demonstrated defensive characteristics amid market fluctuations [1] Group 1: Market Performance - The three major A-share indices experienced varied movements, with the transportation ETF (159666) rising against the trend [1] - Key stocks such as Huamao Logistics and Baoshai Technology hit the daily limit, while Zhongchu and Haichen shares increased by over 3% [1] Group 2: Sector Analysis - Short-term focus on domestic demand sectors like highways, railways, and express delivery provides a certain level of defense [1] - Mid-term attention should be directed towards valuation bottoming opportunities in aviation and ports [1] - Long-term exploration of logistics assets related to non-US outbound trade restructuring is recommended [1] Group 3: Transportation Sector Characteristics - The transportation sector is characterized by low valuations and high dividends, contributing to its strong defensive performance during market volatility [1] - The sector's defensive attributes are closely tied to its sensitivity to economic cycles, with ROE remaining highly correlated with economic conditions [1] Group 4: Investment Products - The transportation ETF (159666) and its linked funds (019405/019404) are the only funds tracking the CSI All-Transportation Index, reflecting the overall performance of listed companies in the transportation industry [1] - Companies within the transportation sector exhibit characteristics of high dividends, low valuations, and stable performance, covering logistics, railways, highways, shipping ports, and airports [1]
广州白云机场口岸较2024年提前26天实现出入境客流突破500万人次
Group 1 - The core point of the article highlights the significant increase in inbound and outbound passenger traffic at Guangzhou Baiyun Airport, surpassing 5 million for the first time this year, which is 26 days earlier than last year [1] - The airport has seen a remarkable growth in foreign travelers, with 1.64 million foreign passengers from 193 countries, representing a year-on-year increase of 45.3% and accounting for 37.2% of total passenger traffic [2][3] - The increase in foreign travelers is largely driven by business and visit purposes, which together make up nearly 50% of the total inbound foreign travelers, indicating the vibrant international exchanges in the Guangdong-Hong Kong-Macao Greater Bay Area [3] Group 2 - The airport has expanded its international flight operations, adding and resuming 6 regular international passenger routes, 2 new international airlines, and 2 new international destinations, with nearly 80 international passenger routes and 50 international cargo routes operating weekly [5] - The growth in passenger traffic is attributed to factors such as the expansion of China's "visa-free" policy, the increase in international flights, and the ongoing 137th Canton Fair, with over 370,000 visa-free foreign travelers and 25,000 transit visa-free travelers recorded, marking increases of 151% and 25.4% respectively [5] - The Baiyun Border Inspection Station anticipates continued high passenger flow due to the ongoing Canton Fair and the upcoming May Day holiday, implementing 18 service measures and 5 initiatives to facilitate smooth customs clearance for global merchants [6]
长三角民航机场协同发展党建联席会成立环境协同专委会
《中国民航报》、中国民航网 记者胡夕姮 报道:4月15日,长三角民航机场协同发展党建联席会(以下 简称联席会)环境协同专委会成立会议在安徽合肥举行。民航华东地区管理局党委书记姜春水出席会议 并讲话,安徽民航机场集团党委书记、董事长、总经理周晞桥主持会议。 在交流环节,多方聚焦绿色实践,共话低碳路径。华东管理局从民航规划、行业发展、监管模式等角度 提出工作思路,华东空管局分享了航线优化与新技术应用成果,明确未来绿色空管方向。上海机场集团 介绍了低碳发展"加减乘除"实践路线;东部机场集团聚焦新能源开发与绿色技术攻关;浙江省机场集团 则展示了能源管理、污染防治及三星级"双碳"机场建设成效。 会上,姜春水与周晞桥共同为环境协同专委会揭牌,宣布专委会正式成立。周晞桥代表专委会表态,将 持续秉承"共商、共建、共治、共享、共学"工作原则,紧密依托联席会和专委会平台,积极发挥长三角 民航机场群的优势力量,全力以赴推动重点项目的实施,协同推进降碳、减污、扩绿、增长,及时总结 好的经验,形成好的做法,为长三角民航机场绿色转型发展贡献力量。 姜春水强调,环境协同专委会是联席会成立以来的重大成果,对推动长三角民航绿色低碳发展,落 实 ...
深圳机场建立高效协同的应急救护体系
在快节奏的现代出行中,机场不仅是便利旅客出行的交通枢纽,也是守护万千旅客生命安全的前沿阵 地。近日,深圳机场上演了一场惊心动魄的生命救援——面对一名突发心梗的旅客,急救团队以专业素 养与高效协作,在黄金抢救时间内完成了一场与死神的赛跑。这场成功的救治案例,不仅展现了深圳机 场应急医疗体系的专业水平,更彰显了民航人"生命至上"的服务理念。 这场生死营救既检验了应急预案的可操作性,也体现了深圳机场消防急救中心与医院胸痛中心协同作战 的强大效能——从值班医生初期处置,到医疗团队专业施救,再到医院开通绿色通道,每个环节都展现 出精准的时间管理和无缝衔接的团队协作。 院企联动 "救"在身边 精准诊治 "救"在关键 据统计,今年以来,机场消防急救中心加强与市宝安区人民医院合作,积极推动机场胸痛单元建设。院 企合作3个月以来,双方已通过远程会诊系统成功处置33例胸痛患者,其中13例危急患者在"黄金救治时 间窗"内完成快速转运并获及时救治,成功率达100%;其余20例患者经胸痛中心专家远程指导,病情均 得到有效控制。 据了解,事发时正值航班高峰时段,一名中年男性旅客在值机过程中突感胸闷不适,随即求助机场急救 站,值班医生藏佳 ...
深圳机场再次获评SKYTRAX最佳机场
Core Points - Shenzhen Airport has won three international awards from SKYTRAX for 2025, including Best Airport in the 60-70 million passenger category, Best Airport in China, and Best Airport Staff in China [1] - The Hyatt Hotel at Shenzhen Airport has been recognized as the Best Airport Hotel in China for the fifth consecutive time and has also received global and Asian accolades [1] Awards and Recognition - Shenzhen Airport has achieved significant recognition in various prestigious awards, including the International Airport Association's 2024 Airport Service Quality Awards and CAPSE's 2024 Passenger Service Evaluation [3] - The airport's service brand, "Deep Love," has expanded its sub-brands to 11, enhancing personalized service offerings [3] Service Enhancements - Shenzhen Airport has implemented several innovative measures to improve passenger experience, such as facial recognition boarding and a new satellite terminal food delivery service [4] - The airport has introduced AI applications, including coffee robots and automated parking services, to enhance operational efficiency [4] Infrastructure Development - The completion of the T3 West Wing international upgrade has increased the airport's capacity by approximately 10 million passengers per year [4] - New facilities, such as the overseas guest service center and shower rooms, have been added to improve traveler comfort [4] Commercial Expansion - Shenzhen Airport has diversified its commercial offerings by introducing luxury brands and enhancing dining experiences, including a self-operated restaurant and themed children's activities [5] - The airport has been recognized as a "demonstration business district" for its convenient payment options and shopping experiences [5] Ground Transportation Services - Shenzhen Airport has ranked first in ground transportation service evaluations, focusing on improving traffic efficiency and passenger convenience [6] - The airport has introduced innovative ride-hailing and taxi services, including a color-coded navigation system for efficient vehicle flow [6] Future Plans - Shenzhen Airport aims to continue enhancing its "Deep Love" service brand and develop into a more international, intelligent, and human-centered aviation hub [8]
SKYTRAX公布2025年世界最佳机场奖项 深圳机场斩获三项国际大奖
Shen Zhen Shang Bao· 2025-04-16 22:42
Group 1 - Shenzhen Bao'an International Airport won three international awards from SKYTRAX, including Best Airport in the 60-70 million passenger category, Best Airport in China, and Best Airport Staff in China for 2025 [2] - The airport's Hyatt Hotel was recognized as the Best Airport Hotel in China for the fifth consecutive time and also received global and Asian awards for best airport hotel in 2025 [2] - Shenzhen Airport has achieved significant recognition in various prestigious awards, showcasing its strength and service quality as an international aviation hub [2] Group 2 - Shenzhen Airport has upgraded passenger service facilities by introducing personalized service brands and enhancing the overall travel experience with initiatives like "Easy Security Check" and "Door-to-Door Baggage Service" [3] - The airport has implemented innovative measures such as facial recognition boarding and satellite terminal food delivery services to improve efficiency and convenience for travelers [3] - The integration of artificial intelligence in services, including coffee robots and AI translation devices, has added a technological edge to the airport's offerings [3] Group 3 - Shenzhen Airport has expanded its commercial offerings by introducing 15 international luxury brands and several first-time projects, enhancing the shopping experience for travelers [4] - The airport has launched self-operated restaurants and stores that promote local cultural products, creating a unique shopping environment [4] - Initiatives like the "Tech New Year Festival" and comprehensive international payment options have further enriched the consumer experience at the airport [4] Group 4 - Shenzhen Airport ranked first in ground transportation service metrics among 41 participating airports in the CAPSE 2024 passenger service evaluation report [5] - The airport has focused on improving ground transportation efficiency, establishing a reputation for high-quality service known as "Shenzhen-style pick-up" [5] Group 5 - The airport has pioneered a "color navigation" system for ride-hailing services, improving vehicle flow and efficiency by 40% [6] - Initiatives to address short-distance taxi challenges include a points system for short trips and the introduction of the "Bao'an Smooth Travel" dynamic bus service [6]
全球前十!白云国际机场跻身“十大最繁忙机场”
Guang Zhou Ri Bao· 2025-04-16 19:08
Group 1 - The International Airports Council (ACI) announced that Guangzhou Baiyun International Airport ranks 10th in the 2024 global busiest airports list, with a total of 512,004 aircraft movements, representing a year-on-year increase of 12.3% [2] - The airport's cargo throughput reached 2.3737 million tons in 2024, placing it 9th globally, with a year-on-year growth of 16.9% [2] - As of March 31, 2024, the airport processed over 4 million inbound and outbound passengers in the first quarter, a 24.5% increase compared to the previous year, achieving this milestone 20 days earlier than in 2024 [2] Group 2 - Baiyun Airport has nearly 500 weekly flights on Southeast Asia routes, leading in flight frequency among mainland Chinese airports [3] - The airport is accelerating the construction of a "global aviation traffic circle" to support the development of a world-class airport cluster in the Greater Bay Area, enhancing its "Airport+" effect [3] - The new T3 terminal is expected to be completed and operational within the year, with projections to handle 120 million passengers and 3.8 million tons of cargo annually by 2030, positioning it as a leading global aviation hub [3] Group 3 - The first "China·Guangzhou 2025 International Airport Expo" will be held in September, showcasing global wisdom and industry strength, with five major exhibition areas [3] - Concurrently, three significant conferences will take place, including the 2025 ACI Airport Experience Global Summit, the 10th China Airport Service Conference, and the UK-China Economic and Trade Committee Aviation Working Group Annual Meeting [3] - Baiyun Airport aims to leverage its strategic advantages to enhance the efficient flow of people, goods, and information in the region, attracting international conferences and exhibitions to invigorate the high-quality development of civil aviation in the Greater Bay Area [3]