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Meet the AI chatbots replacing India's call-center workers
Yahoo Finance· 2025-10-15 04:02
Core Insights - India's IT sector, which contributes 7.5% to the GDP, is undergoing significant transformation due to the rapid adoption of AI technologies, with the global conversational AI market projected to grow at 24% annually, reaching $41 billion by 2030 [2][3] - The Indian government is optimistic about AI creating new job opportunities, despite concerns from experts about the lack of a strategic plan to address the impact on the workforce [1][10] - The shift towards AI is leading to job displacement in traditional roles, particularly in customer service and technical support, with companies like LimeChat automating significant portions of these jobs [5][6][14] Industry Trends - The business process management sector employs approximately 1.65 million workers in India, but hiring has decreased due to automation, with net headcount growth dropping to fewer than 17,000 workers annually in recent years [7][8] - AI startups are thriving, with LimeChat reporting a revenue increase from $79,000 to $1.5 million in just two years, showcasing the demand for AI solutions that reduce staffing needs [15][17] - Companies are increasingly replacing human agents with AI, as seen in The Media Ant, which cut its workforce by 40% and replaced sales roles with AI bots [19][20] Workforce Impact - The transition to AI is expected to have a profound impact on young graduates entering the job market, with predictions of significant job losses in the short term [12][26] - There is a growing demand for AI skills in the workforce, leading to a shift in training programs towards AI data science and prompt engineering [25][26] - Despite the efficiency of AI, consumer preference for human interaction remains strong, with 78% of consumers favoring platforms that offer human support [23][24] Future Outlook - Experts predict that all IT services could be replaced within the next five years, indicating a chaotic transition period for the industry [27] - The potential for India to evolve from a "back office" to an "AI factory" hinges on its ability to capitalize on the demand for AI engineers and automation deployment [13][26] - Companies like Haptik and LimeChat are leading the charge in AI-driven customer service solutions, with significant revenue growth and client adoption [17][15]
CCI clears Capgemini’s acquisition of Cloud4C
BusinessLine· 2025-10-15 02:11
Core Insights - The Competition Commission of India (CCI) has approved Capgemini's acquisition of full ownership of Cloud4C, a leader in hybrid cloud platform services [1][2] - Capgemini aims to enhance its service offerings in the IT sector through this acquisition, which aligns with its strategy of expanding its capabilities in digital transformation and technology services [3][4] Group 1: Acquisition Details - Capgemini will acquire 100% of the shares of Cloud4C Services Pte Ltd and Cloud4C Services Pvt Ltd [2] - The acquisition is part of Capgemini's broader strategy to strengthen its position in the hybrid cloud services market [1][3] Group 2: Company Background - Capgemini is headquartered in Paris and is a leading multinational in consulting, digital transformation, technology, and engineering services [3] - India serves as one of Capgemini's largest delivery bases globally, highlighting the importance of the Indian market in its operations [3] Group 3: Recent Developments - This acquisition follows Capgemini's announcement in July to acquire WNS for USD 3.3 billion, indicating a continued expansion strategy [4] - The CCI's approval is necessary for large transactions to ensure fair competition and prevent unfair business practices in the marketplace [4]
LISTENGAGE JOINS TCS: ACQUISITION BOLSTERS SCALE AND AI EXPERTISE FOR SALESFORCE CUSTOMERS
Prnewswire· 2025-10-14 23:53
Core Insights - Tata Consultancy Services (TCS) has acquired ListEngage for $72.8 million, enhancing its capabilities in Salesforce consultancy and digital transformation [1][3][5] - ListEngage's expertise in AI-led marketing automation and cross-cloud data integration will significantly bolster TCS's service offerings [4][6][7] Company Overview - ListEngage is a Salesforce consultancy that focuses on emerging technologies and digital transformation, particularly in Marketing Cloud, Data Cloud, and Salesforce CRM solutions [1][8] - The company has been on a growth trajectory since its inception in 2003, supporting over 5,000 successful projects and serving more than 3,000 customers [10][8] Strategic Implications - The acquisition is expected to create a powerhouse that combines TCS's global scale with ListEngage's Salesforce and AI expertise, driving innovation and efficiency [6][3] - ListEngage will now be part of TCS's workforce of over 600,000 employees, enhancing its capacity to serve customers and innovate [5][4] Leadership Perspectives - Altaf Shaikh, Founder and CEO of ListEngage, emphasizes the importance of talent and culture, stating that the acquisition will allow for greater project support and innovation [2][6] - Bryan da Frota, COO of ListEngage, highlights the complementary cultures and increased service capabilities resulting from the acquisition [5][4]
OHA Invests €41M in IDEAL Holdings
Globenewswire· 2025-10-14 15:32
Core Insights - OHA has increased its investment in IDEAL Holdings' Corporate Vehicle to 25% with an additional €41 million, enhancing the company's cash position [1][2] - The Corporate Vehicle holds most of IDEAL Holdings' investments, including attica Department Stores and various ICT companies [2] - OHA retains the right to co-invest up to an additional €200 million over the next two years, supporting IDEAL Holdings' growth and strategic expansion [3] Company Overview - IDEAL Holdings is a listed holding company with a diversified investment portfolio, focusing on companies with sustainable growth prospects [4] - Key investments include BYTE S.A., ADACOM S.A., BLUESTREAM SOLUTIONS S.A., attica Department Stores S.A., Barba Stathis S.A., and Chalvatzis Makedoniki S.A. [4] OHA Overview - Oak Hill Advisors (OHA) is a global credit-focused alternative asset manager with approximately $98 billion in assets under management as of June 30, 2025 [5] - OHA emphasizes long-term partnerships and provides customized credit solutions across market cycles [5]
EastGroup Properties: A Longer-Term Industrial REIT To Bet On (NYSE:EGP)
Seeking Alpha· 2025-10-14 13:44
Group 1 - Albert Anthony is a Croatian-American business author and media contributor on investor platforms, with over 1,000 followers on Seeking Alpha [1] - He has a background in IT analysis for Fortune 500 companies and worked in technical support at Charles Schwab in 2021 [1] - Albert Anthony has launched his own equities research firm, Albert Anthony & Company, which operates 100% remotely [1] Group 2 - He is currently pursuing the CMSA certification at the Corporate Finance Institute in Vancouver [1] - Albert Anthony has participated in numerous business and innovation conferences in the EU market, particularly in Croatia [1] - He is also active in digital media, including a YouTube channel focused on Real Estate Investment Trusts (REITs) [1]
Infosys ends mega-deal drought with $1.6 bn UK contract
MINT· 2025-10-14 13:25
Core Insights - Infosys Ltd secured a $1.6 billion contract with the UK's National Health Service, marking its first major deal in two years and the fourth-largest under CEO Salil Parekh [1][3] - The contract involves managing the NHS Business Services Authority's back-end IT infrastructure for 15 years, expected to generate over $107 million annually until 2040, contributing a guaranteed 0.6% incremental revenue in FY26 [1][2] - This deal signifies a turnaround for Infosys, ending a drought in mega deals valued over $1 billion, with the last similar contract awarded two years ago [3] Financial Impact - The total value of the new contract exceeds $1.4 billion, representing 6.8% of Infosys's full-year revenue from the healthcare and life sciences vertical in FY25 [2] - Infosys concluded FY25 with a revenue of $19.28 billion, indicating a significant addition to its revenue stream from this contract [1] Competitive Positioning - The deal enhances Infosys's competitive position against Cognizant Technology Solutions, which was ahead by $304 million as of June 2025 [5] - CEO Parekh's leadership is highlighted as Infosys outperformed larger rival Tata Consultancy Services and smaller competitors HCL Technologies and Wipro in the first quarter [4] Industry Context - The contract is noted as one of the largest public-sector technology partnerships of the decade, reflecting growing confidence in Indian IT firms as long-term transformation partners [6] - The deal is part of a trend where major Indian IT outsourcers are securing large contracts after a period of uncertainty, with Infosys being the fourth to win a mega deal this year [6][7] Future Outlook - Infosys plans to develop a data-driven workforce management solution to replace the current Electronic Staff Record system, which manages payroll for 1.9 million NHS employees [5] - The company aims to leverage its experience in digital transformation and AI offerings to enhance NHS operations [9]
Here’s Why Kyndryl (KD) Traded Down in Q3
Yahoo Finance· 2025-10-14 13:19
Core Insights - The RAM Smid Composite reported a 10.70% increase in Q3 2025, outperforming the Russell 2500 Value Total Return Index which gained 8.17% [1] - Year-to-date, the composite returned 9.29%, matching the benchmark's performance [1] - Smaller market cap indices in the Russell family outperformed larger counterparts in Q3 2025 [1] Company Performance - Kyndryl Holdings, Inc. (NYSE:KD) was highlighted as a key stock in the RAM Smid Composite's Q3 2025 investor letter [2] - Kyndryl's one-month return was -11.73%, but it gained 12.31% over the last 52 weeks, with a market capitalization of $6.472 billion as of October 13, 2025 [2] - Kyndryl was the weakest performer in the composite for Q3 2025, down 28.43% due to revenues falling below street expectations [3] - Despite the decline, there is optimism for Kyndryl's future growth, with expectations of positive revenue growth for Fiscal 2026 and sustained growth over the next several years [3] Hedge Fund Interest - Kyndryl Holdings, Inc. was held by 36 hedge fund portfolios at the end of Q2 2025, a decrease from 39 in the previous quarter [4] - While Kyndryl is recognized for its potential, certain AI stocks are viewed as having greater upside potential and less downside risk [4]
Sysco Names Kyndryl Inaugural Tech Partner of the Year
Prnewswire· 2025-10-14 13:00
Core Insights - Kyndryl has been recognized as Sysco's inaugural Tech Partner of the Year for its excellence in delivering a multiyear ERP upgrade and modernization of Sysco's IT environment, enhancing reliability and efficiency in Sysco's distribution operations [1][3][4] Company Overview - Sysco is the global leader in selling, marketing, and distributing food and related products to customers who prepare meals away from home, operating 339 distribution centers across 10 countries and serving approximately 730,000 customer locations [5][6] - In fiscal year 2025, Sysco generated sales exceeding $81 billion [5] Partnership Impact - The partnership with Kyndryl aims to create a simpler and more flexible technology foundation, ensuring uninterrupted delivery of food and supplies to various customers, including restaurants, hotels, and hospitals [2][3] - Kyndryl's contributions have allowed Sysco to accelerate its IT roadmap while reducing operating costs, demonstrating a collaborative approach rather than a vendor-client relationship [3][4] Future Outlook - Kyndryl expresses commitment to continue supporting Sysco in delivering exceptional experiences across the foodservice and supply chain industry, focusing on critical innovations and operational efficiency [4]
India's Infosys wins $1.6 billion deal from UK's National Health Service
Reuters· 2025-10-14 10:57
Group 1 - Infosys has secured a significant contract worth 1.2 billion pounds ($1.59 billion) from the UK's National Health Services Business Services Authority [1]
神州鲲泰亮相2025中国移动全球合作伙伴大会
Zheng Quan Ri Bao· 2025-10-14 07:12
Core Insights - The 2025 China Mobile Global Partner Conference, themed "Carbon-Silicon Symbiosis in the AI+ Era," aims to promote the integration of technology and industry, focusing on carbon-silicon fusion civilization [2] - The event showcases significant advancements in the "AI+" sector, particularly through the BASIC6 Innovation Plan, which highlights breakthroughs in big data, AI, security, capability platforms, computing networks, 6G, and quantum technology [2] Company Highlights - ShenZhou KunTai's upgraded "AI+" product matrix, featuring comprehensive solutions from foundational hardware to application scenarios, was a focal point at the conference [3] - The KunTai R624 K2 server, launched in July 2025, is noted for its enhanced computing density and adaptability, serving as a core hardware platform for large model industrialization [3] - ShenZhou KunTai has deepened its collaboration with China Mobile, achieving significant results in intelligent computing infrastructure and large model support [4] Technological Developments - The "Nine Sky" multimodal general large model, supported by ShenZhou KunTai, provides essential computing power for natural language interaction tasks, with versions ranging from 9 billion to 1 trillion parameters [4] - The AI training server series KunTai A924, provided by ShenZhou KunTai, meets the construction needs of China Mobile's intelligent computing center, which is recognized as the largest single intelligent computing center globally [5] Future Directions - ShenZhou KunTai plans to continue focusing on opportunities within the "AI+" initiative, increasing R&D investment and enhancing collaboration with China Mobile in various fields [5] - The company aims to leverage its full-stack AI infrastructure to promote greener computing, more accessible models, and deeper applications, contributing to the high-quality development of the digital economy [5]