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消费提示 | “上门服务”虽方便,为了靠谱多留意→
Sou Hu Cai Jing· 2026-02-11 11:27
该类消费纠纷主要是: 宣传内容不实、服务体验不佳、 售后服务不畅等。 近年来, 随着消费需求升级和消费理念焕新, "上门服务"成为当下热门消费形式。 为指引消费者 理性消费、规避风险、依法维权, 珠海市消费者委员会与 深圳市消费者委员会 结合投诉案例, 联合发布如下消费提示: 一、宣传内容不实,警惕"低价引流、隐形加价" 投诉案例1:低价引客、高价结算。 上门前仅告知上门费、检测费等基础费用,或使用模糊的价格表述,服务过程中以"配件升级""难度增 加"等理由加价或虚高报价。 如:消费者在某平台下单上门维修电脑服务,维修师傅微信沟通时称费用只要三、四十元,上门后坐地 起价,要求支付上门费、检测费、维修费共150元,且在未关机的情况下拆电脑主机内存条,操作极为 不规范。 投诉案例2:重宣传、轻服务。 如:商家宣传可上门提供瑜伽课授课服务,消费者签订合同、支付费用后,商家以各种理由拒绝上门授 课,并诱导消费者前往店面上课。后续消费者提出退款,商家以协议条款约定"已授课概不退款"为由, 拒绝退款。 消费提示 服务细节详细了解,服务承诺书面体现。建议消费者事先向商家了解服务内容、收费标准、退款规则 等,重点对于可能产生 ...
【世相百态】“上门经济”重塑社会分工图景
Zheng Quan Shi Bao· 2025-06-09 17:59
Core Insights - The rise of "on-demand services" reflects a deeper societal need for personal connection and individualized experiences in an increasingly efficient urban lifestyle [1][2][3] - New professions such as organizers, private chefs, and pet washers are emerging, indicating a shift in the service industry towards more specialized and personalized offerings [1][2] - The blurring of traditional job boundaries allows for a combination of skills focused on problem-solving, leading to a redefinition of what constitutes a "decent job" [2][3] Industry Trends - There is a growing nostalgia for hands-on experiences and human interaction, contrasting with the convenience of smart home technology and pre-packaged meals [2] - The emergence of new roles, such as "end-of-life organizers" in Tokyo and "digital estate managers" in Berlin, highlights the sensitivity to overlooked needs in mainstream economics [2] - The on-demand economy faces the risk of commodification as platforms attempt to standardize personalized services, which may undermine the essence of human connection [3] Consumer Behavior - Consumers are increasingly willing to pay for services that offer a personal touch, as seen in the preference for hand-written service notes over app templates [3] - The demand for "on-demand services" is not merely a luxury but a reflection of modern individuals' desire for meaningful interactions in their daily lives [2][3] - The importance of maintaining a human element in services is emphasized, as these interactions provide a counterbalance to the fast-paced, digitized world [3]