Retail E-commerce Companies - Focus on "Order Full-Chain Experience" with key evaluation dimensions including order issue resolution efficiency, after-sales response timeliness, and customer repurchase correlation [1] - Adjustments include adding "Order Status Correlation Warning" in real-time monitoring and monthly evaluations of "Promotional Service Review" to analyze concentrated order issues [1][2] - Targets for order-related issues include a one-time resolution rate of ≥90% and after-sales consultation response time of ≤3 minutes [2][3] Financial Services Companies - Emphasis on "Safety and Professionalism" with core evaluation dimensions such as business processing accuracy, information confidentiality compliance, and risk warning timeliness [1] - Key performance indicators include a business processing accuracy target of ≥98% and a compliance rate of 100% for information handling [3][2] - Risk issue response speed is targeted at 100% for customer account anomalies, with complaint handling compliance at 100% within regulatory timeframes [3] Physical Service Companies (Restaurants/Hotels/Offline Retail) - Focus on "In-Store Experience Connection" with evaluation dimensions including in-store demand satisfaction rate, on-site problem coordination ability, and customer conversion [5] - Adjustments involve real-time monitoring with a "Store Coordination Progress Dashboard" and quarterly evaluations of "In-Store Experience Correlation Analysis" [6] - Targets include an in-store demand satisfaction rate of ≥85% and on-site problem resolution rate of ≥90% [7] B2B Companies (Manufacturing/Enterprise Services) - Concentration on "Long-Term Cooperation Value" with evaluation dimensions such as customized demand response, cross-department collaboration efficiency, and depth of service for major clients [6] - Key performance indicators include a customized demand response timeliness target of ≥95% and a cross-department collaboration completion rate of ≥98% [8][10] - Major client service satisfaction is targeted at ≥9 out of 10, with a goal of increasing renewal rates by ≥10% after resolving core issues [10] General Adjustment Principles for Company Types - Prioritization of indicators based on core business objectives, with specific weights assigned to key metrics [11] - Monitoring frequency adjustments to align with high-frequency issue types, ensuring real-time monitoring during peak periods [11] - Expansion of evaluation subjects to include external perspectives, such as compliance consultants and key clients in annual service reviews [11]